topic Arlo Pro 2; Planning For Power Outages in Arlo Pro

Night Vision Is Not Working

Noreaga03 — Mon, 07 Jan 2019 23:18:23 GMT

Night vision not working in 4 of 6 of my cameras that’s installed.. (the other 2 are still in box).. the icon says it’s on but it’s pitch black.. I saw it said to turn on illuminations but how?? it’s doesn't show how it’s done..

Frank

Arlo Pro 2; Planning For Power Outages

jguerdat — Mon, 07 Jan 2019 23:18:47 GMT

Check Settings, My Devices, your camera, Video Settings to ensure Night Vision is turned on. It might be worth rebooting the base and reinsert the camera batteries to reset the cameras as well.

Arlo Pro 2; Planning For Power Outages

Noreaga03 — Mon, 07 Jan 2019 23:18:36 GMT

Thank you for the feedback.. I just chatted with a specialist it’s working because I have white trim going around top of my house it’s actually pulling away from the night vision.. I have to reposition all cameras.. hope this helps anyone that have the same problem..