topic Battery Reads 1% In Yellow All The Time in Arlo Pro

Battery Reads 1% In Yellow All The Time

Fegli — Tue, 08 Jan 2019 00:21:44 GMT

My Arlo Pro is 5 months old. The battery reads 1% in yellow on the app. It isn’t green or shown charging even when it’s plugged in. When it’s unplugged it doesn’t go to zero and I’ve tried all day to run the battery down. I have taken the battery out, and unplugged many times and it doesn’t change. I am using the cord and charger that came with the unit. Any ideas?

Battery Reads 1% In Yellow All The Time

steve_t — Tue, 08 Jan 2019 00:21:59 GMT

Have you got another Arlo Pro or Pro 2 camera you can swap batteries with? Where are you looking that shows yellow or green battery levels? Can you post a screenshot?

Battery Reads 1% In Yellow All The Time

jguerdat — Tue, 08 Jan 2019 00:22:13 GMT

Reboot the base. If still no good, try this:
 
https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

Battery Reads 1% In Yellow All The Time

Fegli — Tue, 08 Jan 2019 00:22:25 GMT

It is an arlo pro ( not a 2). I only have one camera so I can’t swap batteries. Here is a screen shot.

Battery Reads 1% In Yellow All The Time

jguerdat — Tue, 08 Jan 2019 00:22:36 GMT

Any of the Pro series are equivalent as far as batteries are equivalent.

Battery Reads 1% In Yellow All The Time

steve_t — Tue, 08 Jan 2019 00:22:48 GMT

As jguerdat suggested, try restarting your base first. If it doesn't work, I'm suspecting a battery fault. At 5 months old, you should be able to get a warranty exchange if you can verify the battery is faulty

Re: Battery reads 1% in yellow all the time

Fegli — Mon, 07 Jan 2019 10:58:38 GMT

I unplugged base unit, waited 20 minutes, replugged. Now the 1% is off but won’t sync...blinks yellowmon camera. Icon on app is now a plug.

Battery Reads 1% In Yellow All The Time

jguerdat — Tue, 08 Jan 2019 00:23:01 GMT

A slow amber blink on the camera means the battery is dead. Did you try the link I posted above? If you see the plug icon on the app for the camera it's already synced or you wouldn't be able to see that.

Re: Battery Reads 1% In Yellow All The Time

Fegli — Mon, 14 Jan 2019 10:44:37 GMT

Thank you everyone. I contacted chat support and was sent a replacement charger and cord and now it works perfectly.