topic Re: software problems?? in Arlo Pro

Software Problems Loading Screen Takes A long Time

WebDancer — Fri, 28 Dec 2018 20:20:38 GMT

Have had 4 cameras set up for almost a year and never any probems until about 6 weeks ago when there seemed to be a software change/update.

Now consistently when I log in, it takes a long time for the screens to come up and FOREVER for the videos to load to select them, then FOREVER for the video to load.... constantly buffering.... sometimes just "buffering" and never comes up..... like 5-8 mintues.

I've logged out, logged in.... no change. Happens on both the phone and computer.

Is this a software problem are your end? It is VERY frustrating!

Software Problems Loading Screen Takes A long Time

WebDancer — Fri, 28 Dec 2018 20:21:23 GMT

anybody with Arlo out there? can you provide any input?

I had no problems with this system until the new software in Nov.

Please advise!

Re: software problems??

ShayneS — Fri, 28 Dec 2018 20:24:48 GMT

@WebDancer

Have you tried to reboot your router & base station and test again?

Re: software problems??

WebDancer — Fri, 04 Jan 2019 22:11:11 GMT

Have done that several times, no change in the problem.

Re: software problems??

ShayneS — Fri, 04 Jan 2019 22:27:13 GMT

@WebDancer

Have you contacted customer support regarding this issue? I have attached the link here for you - Arlo Tech Support