topic Re: Drop connection using windows 10. Works fine on iPad in Arlo Pro

Drop connection using windows 10. Works fine on iPad

grandriver — Mon, 24 Dec 2018 20:56:02 GMT

I am unable to get a connection when using windows 10. it starts the conecction a drops out. I ccan connect using my ipad

Re: Drop connection using windows 10. Works fine on iPad

jguerdat — Mon, 24 Dec 2018 20:56:11 GMT

Many more details. Is W10 fully updated? What browsers have you tried? Are they fully updated? What have you tried? What do you see? What antivirus are you using? I use W10 every day and have no problems.

Re: Drop connection using windows 10. Works fine on iPad

grandriver — Mon, 24 Dec 2018 20:56:20 GMT

W10 is fully updated and I am using Edge. I use Kasperski Total security. I log in and it starts to connect. I will see the header flash and it will disconnect. Most of the time I will put in my password and hit enter twice for it ti try and connect

Re: Drop connection using windows 10. Works fine on iPad

jguerdat — Mon, 24 Dec 2018 20:56:32 GMT

It's Kaspersky. Search here using it as the search term and you'll find solutions. You need to allow the browser access to the Arlo servers. I don't know offhand what setting needs to be changed but others have also had recent problems that boiled down to Kaspersky.

Re: Drop connection using windows 10. Works fine on iPad

grandriver — Sat, 29 Dec 2018 14:01:54 GMT

Made changes but will still not connect on occasion.

Re: Drop connection using windows 10. Works fine on iPad

jguerdat — Sat, 29 Dec 2018 15:45:44 GMT

When it isn't connecting, totally disable Kaspersky and try again. If Arlo works ok with the AV disabled, you'll need to find the right settings in it to make it reliable or change to a different AV product.

Re: Drop connection using windows 10. Works fine on iPad

Sean7431 — Wed, 02 Jan 2019 21:35:33 GMT

Fixed it. Same issue here. Can only connect using Arlo app in cell phone. But can not connect on PC windows 10 using any browser. It appeared to be a Flash issue at first but AntiVirus software was the issue. In my case, Kasperski. Had to go to settings in Kasperski, web protection, add https://arlo.netgear.com as a trusted website. Now it all works again.