topic Re: Video and sound cutting in and out!! in Arlo Pro

Video and sound cutting in and out!!

Kingmc — Fri, 24 Aug 2018 22:23:03 GMT

I have 5 ARLO PRO cameras at a weekend home. They have worked pretty well for what they are up until this week. All of a sudden the live feed video and sound is lagging, cutting in and out. They are missing motion that they always caught before. In reading the forums it seems that many if not all other users are experiencing the same issue. My internet speed has not changed. I have tried resetting the system. No joy. What is happening?? this system is basically worthless at this point!!!!!

Re: Video and sound cutting in and out!!

Notrab — Sat, 25 Aug 2018 12:06:56 GMT

This is also happening to me in live view. I don't know if it's internet speed related or not, but it never happened before.

Re: Video and sound cutting in and out!!

JamesC — Mon, 27 Aug 2018 21:08:15 GMT

Who is your ISP and what are you download/upload speeds?

JamesC

Re: Video and sound cutting in and out!!

Lela41 — Fri, 28 Dec 2018 03:27:48 GMT

My arlo pro is still cutting in and out in sound and live video. Is this issue going to be solved or what. I paid a good amount of money for this system as did everyone else. It was awesome until the update so many months ago. Now its worthless. Please fix this. By the way it's not my internet speed either. I've seen the same comments on this issue. I need a good solution to this problem.

Re: Video and sound cutting in and out!!

JamesC — Wed, 02 Jan 2019 18:48:52 GMT

Lela41,

It sounds like the issue could be related to the cameras location (possible interference or poor signal strength).Try moving the camera close to the base station (temporarily) to see if you get the same results.

JamesC

Re: Video and sound cutting in and out!!

Ruger3478 — Sat, 15 Jun 2019 23:01:28 GMT

I agree, I won’t purchase another Arlo camera unless they come up with a fix real fast. I also don’t like the new change and set up on the settings.

Re: Video and sound cutting in and out!!

Ruger3478 — Sat, 15 Jun 2019 23:03:35 GMT

Has nothing to do with the location of the cameras, mine are close and they cut out both video and audio all the time. They lag behind anywhere from 15 seconds to a minute long . The problem is, the system sucks, period. If The problem isn’t fixed fast, I am going to scrap them and go buy real cameras.

Re: Video and sound cutting in and out!!

JamesC — Tue, 18 Jun 2019 18:25:48 GMT

Ruger3478,

What are your download/upload speeds?

JamesC