topic Alarm Icon Is Grayed Out. in Arlo Pro

Alarm Icon Is Grayed Out.

NotTom — Thu, 20 Dec 2018 20:03:46 GMT

Under “Devices” my alarm icon is grayed out
I can’t seem be able to get the alarm to work on my system.
Is there something in the settings I can change?

Alarm Icon Is Grayed Out.

jguerdat — Thu, 20 Dec 2018 20:04:21 GMT

What device and OS? App or browser? Which one? Have you rebooted the base?

Re: Alarm Icon Is Grayed Out.

NotTom — Thu, 20 Dec 2018 21:22:51 GMT

I have the Arlo App loaded on my iPhone. That is where I receive notice on action on my cameras. I’m able to converse through me phone with someone at the camera but I’m not able to sound an alarm. An Alarm is an option that I should be getting correct? Should I reboot the base unit?
If I do; will the cameras need to be re-synced? Thanks for your response to my questions.

Re: Alarm Icon Is Grayed Out.

JessicaP — Wed, 26 Dec 2018 18:46:22 GMT

Hi @NotTom,

Try to reboot the base; you do not need to resync the cameras when rebooting the base.

Re: Alarm Icon Is Grayed Out.

NotTom — Thu, 27 Dec 2018 12:15:27 GMT

Thanks for the info.
I have been able to get the alarm to ring at the base now.