topic Re: Geofencing doesn't work when home set to Scheduled in Arlo Pro

Geofencing doesn't work when home set to Scheduled

Terry_M — Wed, 19 Dec 2018 00:42:03 GMT

I love Arlo and it worked fine for me until recent. I use geofencing. Daytime is based on where I am and nighttime is based on schedules. Whenever I set Geofencing to "Away" -> "Armed" and "Home" -> "Scheduled" the Scheduled mode doesn't work. I've tried restarting the base after saving updates and I'm running the latest firmware. I can see that others have experienced the same problem and they temoprary use other software to control Arlo. Is it the official solution?

Re: Geofencing doesn't work when home set to Scheduled

Terry_M — Wed, 19 Dec 2018 00:42:11 GMT

Any updates? Arlo support?

Re: Geofencing doesn't work when home set to Scheduled

JessicaP — Wed, 19 Dec 2018 00:42:33 GMT

Hi @Terry_M,

Are you experiencing this issue when you try to set it through the web version? And are you using Geofencing with another grant access user?

Re: Geofencing doesn't work when home set to Scheduled

Terry_M — Wed, 19 Dec 2018 01:08:38 GMT

Hi，
I will give it a try for using web version. So far I did it through my phone. Yes, I granted my wife access as well but it was from day one.
Terry

Re: Geofencing doesn't work when home set to Scheduled

Terry_M — Wed, 19 Dec 2018 01:09:49 GMT

Hi，
I will give it a try for using web version. So far I did it through my phone. Yes, I granted my wife access as well but it was from day one.
Terry

Re: Geofencing doesn't work when home set to Scheduled

Terry_M — Wed, 19 Dec 2018 03:38:54 GMT

Hi Jessica,

It must be a joke and I reacted to it seriously. When I tried to use web browser to do what you suggested through my phone, it keeps coming back to the Arlo app download. When I tried through my PC, this is what I get.

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Geofencing (only accessible via mobile)Manage by using your location

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I think this setting can only be applied through app.

Re: Geofencing doesn't work when home set to Scheduled

Terry_M — Wed, 19 Dec 2018 14:02:33 GMT

This morning when nobody is home, the geofencing still did not get kicked in.

Re: Geofencing doesn't work when home set to Scheduled

Terry_M — Wed, 19 Dec 2018 14:03:52 GMT

This morning when nobody is home, the geofencing still did not get kicked in.

Re: Geofencing doesn't work when home set to Scheduled

JessicaP — Wed, 19 Dec 2018 16:04:29 GMT

Sorry that I did not clarify properly. What I actually meant is to try the scheduled mode on the web version to see if it works and then try using Geofencing with scheduled mode through your phone device.

When you are not at home and you check the Arlo app, could you check on "mode" to see if it shows a geofencing logo, clock logo, and says "monitoring on"?

Re: Geofencing doesn't work when home set to Scheduled

Terry_M — Wed, 19 Dec 2018 16:51:01 GMT

Thanks Jessica. When I tried to use Web to log in throuh my phone, here is what I gets.

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Oops. You are not allowed to make this request. If this was a mistake, please contact Arlo Support.

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When I am not home, I check Mode, it does show the GeoFenching logo. When I click the logo, it just go into THouse and show me the list of mode I can select with GenFencing is currently selected. I don't see "monitor on".

When it worked, I always see armed/disarmed in the status instead of GeoFenching logo. Currently I am using an Andorid phone. I will provide screenshot in couple minutes.

Re: Geofencing doesn't work when home set to Scheduled

Terry_M — Wed, 19 Dec 2018 16:52:11 GMT

Here is the screenshot.

Re: Geofencing doesn't work when home set to Scheduled

JessicaP — Wed, 19 Dec 2018 19:44:58 GMT

Thanks for providing the screenshot and detailed information. Just to make sure, does the app detect you when you are at home or not? If it doesn't, try to go to your Phone Settings (not app) and turn off the location permission and turn it back on. You can also try reinstalling the app and see if that helps.

If that doesn't work, what I can do is create a case for you so our support team can assist you further. Feel free to let me know if you are still having problems.

Re: Geofencing doesn't work when home set to Scheduled

Terry_M — Wed, 19 Dec 2018 20:56:18 GMT

Hi Jessica,

I have done everything you suggested. I am not sure whether schedule will kick in or location will work, but what I noticed are

- As soon as I select GeoFenching, the extensive battery usage warning is on. As soon as I swtich it to Scheduling, the battery usage warning will disappear.

- Memory: average of 51MB of memory used in last 3 hours. Not sure why we need this much of memory.

I prefer getting a case created. There is something wrong.

Thanks.

Terry

Re: Geofencing doesn't work when home set to Scheduled

JessicaP — Wed, 19 Dec 2018 22:28:12 GMT

Alright, I have sent you a private message over to gather more information to create a case for you.

Re: Geofencing doesn't work when home set to Scheduled

Terry_M — Tue, 25 Dec 2018 14:02:12 GMT

I am still waiting for contact from Arlo.

Re: Geofencing doesn't work when home set to Scheduled

JessicaP — Wed, 26 Dec 2018 18:31:12 GMT

I have sent you a private message a week ago saying that our development team is aware and investigating the issue regarding Geofencing/schedule mode is not working properly. If you still want our support team to help you further, feel free to let me know and I can create a case for you.

Re: Geofencing doesn't work when home set to Scheduled

Terry_M — Wed, 26 Dec 2018 18:43:25 GMT

Hi Jessica,

Thank you for reminding me. I overlooked the response in private message.

Thanks.

Terry