topic Re: Recordings not playing in Arlo Pro

Recordings not playing

Joseph_L — Tue, 23 Oct 2018 17:26:50 GMT

All of a sudden my recordings wont playback. They record but when I press play it wont load. I uninstalled and installed the updated version. Still not playing certain recordings.

Re: Recordings not playing

JessicaP — Thu, 25 Oct 2018 21:22:16 GMT

Hey @Joseph_L,

What device are you using? Are you experiencing this issue through the web version?

Re: Recordings not playing

Joseph_L — Thu, 25 Oct 2018 21:35:00 GMT

I'm using Arlo pro wireless cameras. I'm having trouble playing back the recordings on my phone app.

Re: Recordings not playing

JessicaP — Fri, 26 Oct 2018 15:55:04 GMT

What phone are you using? Have you tested on the web version if playback works properly?

Re: Recordings not playing

pc2k17 — Fri, 26 Oct 2018 16:44:37 GMT

If you're using an iPhone and iOS 12, there seems to be a video playback issue currently. Try pressing play, then stop, then play, then stop, then play several times, see if it eventually starts playing.

Re: Recordings not playing

Katwynne — Sun, 16 Dec 2018 12:14:44 GMT

I have the same problem on my iPad using IOS 12. Has Arlo contacted Apple? This is a HUGE problem. It makes the cameras worthless if the video can’t be played back.

Re: Recordings not playing

JessicaP — Mon, 17 Dec 2018 22:42:34 GMT

Hi @Katwynne,

Are you running the latest iOS version and Arlo app version for your iPad? What iPad are you using?

Re: Recordings not playing

Katwynne — Mon, 17 Dec 2018 23:14:45 GMT

Thank you for your reply! I tried to find this post to update it but couldn’t. I discovered my iPad had an IOS update ready to be installed that I had not been notified of. The same thing occurred to me and that led me to check my settings. I intalled IOS 12. whatever and the videos started playing.