https://community.arlo.com/t5/Arlo-Pro/App-not-locating-device/m-p/1661438#M50228 <P>Because he already has. Have him use Settings, Grant Access to your email account. Follow the directions emailed to you carefully. You don't add a new system, you just gain access to an existing one.</P> Sat, 15 Dec 2018 19:30:50 GMT jguerdat 2018-12-15T19:30:50Z https://community.arlo.com/t5/Arlo-Pro/App-not-locating-device/m-p/1661427#M50219 <P>I have an android phone. I loaded the app, but cannot get past the "Discovering your device" Screen.&nbsp; It is not finding our base or cameras.&nbsp; My husband's phone (an iPhone) located it and is working just fine.&nbsp; Cannot figure out why my phone is not recognizing it.&nbsp; Any ideas?</P> Sat, 15 Dec 2018 18:30:10 GMT https://community.arlo.com/t5/Arlo-Pro/App-not-locating-device/m-p/1661427#M50219 BKTM 2018-12-15T18:30:10Z https://community.arlo.com/t5/Arlo-Pro/App-not-locating-device/m-p/1661438#M50228 <P>Because he already has. Have him use Settings, Grant Access to your email account. Follow the directions emailed to you carefully. You don't add a new system, you just gain access to an existing one.</P> Sat, 15 Dec 2018 19:30:50 GMT https://community.arlo.com/t5/Arlo-Pro/App-not-locating-device/m-p/1661438#M50228 jguerdat 2018-12-15T19:30:50Z