topic Re: Original USB Charger and cable not compatible in Arlo Pro

Original USB Charger and cable not compatible

Andy1628 — Wed, 05 Dec 2018 03:14:55 GMT

Issues with charging my camera battery with the original USB Charger and cable. Message indicates charger not compatible. Anyone have a fix ? Arlo support please help !

Re: Original USB Charger and cable not compatible

TomMac — Wed, 05 Dec 2018 13:42:34 GMT

did you swap a battery with another to see if its the camera/adapter or the battery?

Re: Original USB Charger and cable not compatible

AncientGeek — Wed, 05 Dec 2018 13:49:25 GMT

@Andy1628 wrote:

Issues with charging my camera battery with the original USB Charger and cable. Message indicates charger not compatible. Anyone have a fix ? Arlo support please help !

I recieve that same message from time to time on my solar panels and wall chargers even though they are all Arlo original products. If this is an intermittent problem, but not a permanent problem, then you may see it from time to time until Arlo figures out what caused this glitch. If your problem is permanent, then I'd try different camera/charger combinations if possible to see if one of them is truly faulty.

Re: Original USB Charger and cable not compatible

Andy1628 — Wed, 12 Dec 2018 11:05:27 GMT

Changing the charger solved the problem. Thank you