topic Re: Arlo Pro - iPhone App Library Playback in Arlo Pro

Arlo Pro - iPhone App Library Playback

jrichmo43 — Mon, 24 Oct 2016 18:12:44 GMT

I installed our new Arlo Pro yesterday. When I login to the iPhone app, I can see saved video clips in the library. However when I press the play button nothing happens. Does anyone else have this same problem?

Re: Arlo Pro - iPhone App Library Playback

jguerdat — Mon, 24 Oct 2016 18:24:54 GMT

No iOS here but I'd try reinstalling the app. If that fails, try a browser to see if that works OK. Also, maybe a phone restart would help.

Re: Arlo Pro - iPhone App Library Playback

TomMac — Tue, 25 Oct 2016 01:03:31 GMT

Also , what device and iOS make a difference in the answer...

Re: Arlo Pro - iPhone App Library Playback

JamesC — Wed, 26 Oct 2016 17:12:37 GMT

jrichmo43,

Are you still experiencing this behavior after the above troubleshooting? I have not been able to replicate the playback issue you are describing on iOS.

JamesC

Re: Arlo Pro - iPhone App Library Playback

Ptrop011 — Sun, 08 Jan 2017 22:47:16 GMT

I am running into the same issue. I have a iPhone 7 Plus with the most current updates and firmware's. I can only see the videos in the library but can't play them does anybody have any idea on how I can fix this?

Re: Arlo Pro - iPhone App Library Playback

JamesC — Tue, 10 Jan 2017 18:56:29 GMT

Ptrop011,

Consider uninstalling the Arlo mobile app and download a fresh version from the app store. Do you still see the same behavior?

JamesC

Re: Arlo Pro - iPhone App Library Playback

Nyquistr — Sun, 15 Jan 2017 20:37:33 GMT

I have an IPAD and the video playback works just fine. However I am unable to get playback on my iphone6. I deleted and downloaded the ARLO App but still no go

Re: Arlo Pro - iPhone App Library Playback

JamesC — Wed, 18 Jan 2017 17:23:24 GMT

Nyquistr,

What is preventing you from playing the videos on the iphone? Do you get an error when you attempt to play the video? What occurs?

JamesC

Re: Arlo Pro - iPhone App Library Playback

ChuckSp — Wed, 18 Jan 2017 17:42:20 GMT

I had this exact same issue with my iPhone 7 plus. Everything worked fine with 2 cameras, I added a 3rd and all of a sudden there was no playback. I deleted and reinstalled the app with no success. I read one of the options here to simply reboot the phone and it worked. Everything is now working as it should on both my phone and my iPad. Just wanted to share my results and thank everyone else for their input on this problem. Have a great day!

Re: Arlo Pro - iPhone App Library Playback

Peterguam — Wed, 18 Jan 2017 19:09:52 GMT

I have an iPhone 7 Plus and ran into the same issue of not being able to playback video. I did a hard reset on my phone and everything works now.

Re: Arlo Pro - iPhone App Library Playback

brianeight — Wed, 18 Jan 2017 19:44:21 GMT

One more vote for "do a hard iPhone reboot". I could not view video from the Library on my iPhone 6. My Arlo app and iOS were both up to date. Remove/reinstall the app did not work.... but a basic hard reboot of the iPhone did the trick. Low-tech solution but it worked.

Re: Arlo Pro - iPhone App Library Playback

Nyquistr — Thu, 19 Jan 2017 17:55:18 GMT

I turned off the phone and when i turned it back on the video works