topic Re: Arlo Pro in Arlo Pro

Arlo Pro Unable to upgrade my plan to premiere

TommyMe — Mon, 10 Dec 2018 16:39:53 GMT

Unable to upgrade my plan to premiere.

I go through the payment process, but in settings i am still on “basic and have none of the premiere options.

Support is India based and does me no good.

Re: Arlo Pro

TommyMe — Fri, 30 Nov 2018 23:52:49 GMT

Was supposed to be contacted by level 2 support but never happened.

Re: Arlo Pro

TommyMe — Fri, 30 Nov 2018 23:56:42 GMT

Case #40595552.

Re: Arlo Pro

JamesC — Mon, 03 Dec 2018 17:29:57 GMT

TommyMe,

I will reach out to you in a private message with more information on your case.

JamesC

Re: Arlo Pro

TommyMe — Sun, 09 Dec 2018 01:51:51 GMT

Yes ingot your message.
It is 5 days later and I am still unable to purchase Premiere. Help line keeps saying “the engineers synched the account, but your purchase still doesn’t show.
Too late to return the whole system to the store. I regret the purchase.
If I get my credit card statement and there are a bunch of $1.00 or $9.99 purchases on there but I still fon’t have upgraded service, I will then have grounds to sue.