1of 3 Cameras Shows Offline & Won't Charge With The Provided Cord

bnelsonSF — Tue, 04 Dec 2018 18:35:31 GMT

Hello- One of my 3 cameras will not charge throught the provided cable and is showing offline every 3-4 days. I typically have to charge the battery in one of my other cameras to use it. The camera itself is only about 10 feet away from the hub and I have not changed my router in a couple years. The odd part is that the other 2 cameras sold together work just fine.

1of 3 Cameras Shows Offline & Won't Charge With The Provided Cord

jguerdat — Tue, 04 Dec 2018 18:35:43 GMT

Sounds like a hardware problem to me. Open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

topic 1of 3 Cameras Shows Offline & Won't Charge With The Provided Cord in Arlo Pro

1of 3 Cameras Shows Offline & Won't Charge With The Provided Cord

1of 3 Cameras Shows Offline & Won't Charge With The Provided Cord