topic Re: Cameras on, detecting motion but no videos-cameras can't be viewed live in Arlo Pro

Cameras on, detecting motion but no videos-cameras can't be viewed live

Oceans — Fri, 30 Nov 2018 05:26:55 GMT

11/29/18 Is the Arlo website down for taking videos? Our system is on, but as of 3:00 this PM and now it is 10:25 pm no videos have been recorded. There should be as cameras are detecting motion. Base station all green - all 3 lights are green . My arlo status show all ok. Try to open up cameras to view, they won't open -get the can't connect message. So, no security system. Please, please inform on the sign in page or when signed into MyArlo when the system is down and anticipated time for it to be up and running, or notify users via email.

Re: Cameras on, detecting motion but no videos-cameras can't be viewed live

Session8 — Fri, 30 Nov 2018 06:36:39 GMT

I'm having same issue. I'm getting alerts but no videos showing up.

Re: Cameras on, detecting motion but no videos-cameras can't be viewed live

JessicaP — Sat, 01 Dec 2018 00:45:48 GMT

Our website was not down on Nov 29. You can check the Arlo status here if our system ever goes down: Arlo Status.

Have you tried checking through both the website and Arlo app to see if you are able to see the recordings?

Re: Cameras on, detecting motion but no videos-cameras can't be viewed live

AncientGeek — Sat, 01 Dec 2018 03:40:15 GMT

Personally, I had over 360 recordings that day.