topic Re: Arlo Pro Camera losing charge more rapidly than Arlo Pro 2 camera in Arlo Pro

Arlo Pro Camera losing charge more rapidly than Arlo Pro 2 camera

RML8 — Mon, 16 Jul 2018 17:05:45 GMT

I have 8 Arlo Pro cameras and 1 Arlo Pro 2 camera. If I charge them all on the same day, the Pro carmeras battery lives are from 64% to 77% and the Pro 2 camera is at 92% after 1 week. This problem just started a few months ago after the notice about the security update. All 9 camera used to lose their battery life at the same rate. I have swaped bateries around, tried best picture and all the other tips to save battery life even unistalling a camera & re-installing it. The lower resolution Pro cameras battery life lasts only 3-4 weeks even if the camera is disabled. Is anyone else having this issue?

Re: Arlo Pro Camera losing charge more rapidly than Arlo Pro 2 camera

Wklovelace3 — Mon, 16 Jul 2018 18:15:00 GMT

Lots of people. Apparently the firmware update they did only fixed it for certain models. Im not sure but lots of people complaining about same thing

Re: Arlo Pro Camera losing charge more rapidly than Arlo Pro 2 camera

RML8 — Mon, 16 Jul 2018 19:00:14 GMT

I would assume that netgear is aware of this and I hope they are working on a update for the Pro cameras. It's very aggrevating to keep having to charge 8 out of my 9 cameras every few weeks. Thanks.

Re: Arlo Pro Camera losing charge more rapidly than Arlo Pro 2 camera

Wklovelace3 — Mon, 16 Jul 2018 19:46:03 GMT

I doubt it. James c is telling everyone to contact support which is useless. The last update took over a month to come out

Re: Arlo Pro Camera losing charge more rapidly than Arlo Pro 2 camera

pc2k17 — Tue, 17 Jul 2018 17:47:34 GMT

New firmware out today....... hopefully it helps you guys......

https://community.netgear.com/t5/Firmware-Release-Notes/Release-Notes-Arlo-Pro-Base-station-Arlo-Wire-Free-Base-station/m-p/1607448#M165

Re: Arlo Pro Camera losing charge more rapidly than Arlo Pro 2 camera

Wklovelace3 — Tue, 17 Jul 2018 20:33:52 GMT

Its pretty bad when your only source of information is another arlo user. Dozens of people complaining of major issues and not one peep from anyone affiliated with arlo/netgear. And support just denies anything is wrong its always something we the consumer did wrong. Truely comical

Re: Arlo Pro Camera losing charge more rapidly than Arlo Pro 2 camera

Hilrob — Wed, 28 Nov 2018 23:17:29 GMT

Is there an actual phone support number in U.S.A.?

Re: Arlo Pro Camera losing charge more rapidly than Arlo Pro 2 camera

ShayneS — Wed, 28 Nov 2018 23:44:15 GMT

@Hilrob,

How far are you cameras from the base station? What are the signal bars on the cameras?

Re: Arlo Pro Camera losing charge more rapidly than Arlo Pro 2 camera

Hilrob — Thu, 29 Nov 2018 00:18:06 GMT

The bars are good, showing a strong signal. The camera is well within the recommended 300 feet from the base station and modem.

Re: Arlo Pro Camera losing charge more rapidly than Arlo Pro 2 camera

jguerdat — Thu, 29 Nov 2018 01:43:09 GMT

Sure:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Pro Camera losing charge more rapidly than Arlo Pro 2 camera

pc2k17 — Thu, 29 Nov 2018 02:50:17 GMT

Just remember 300 feet is if there is no interferance from other devies and if you have no walls, doors, windows, objects, tress, etc, in the path between the base and camera. Once you add just walls the range drops.