topic Re: VMB3000 not connecting to internet in Arlo Pro

VMB3000 not connecting to internet

kelmull — Tue, 27 Nov 2018 17:11:03 GMT

i cant connect the arlo base station to the internet. i have called comcast and they opened ports 443 and 80. it is still not connectiong. any other thoughts

Re: VMB3000 not connecting to internet

jguerdat — Tue, 27 Nov 2018 19:29:30 GMT

What are the LEDs on the base showing?

Re: VMB3000 not connecting to internet

kelmull — Wed, 28 Nov 2018 01:09:50 GMT

Green and orange

Comcast was no help. They told me they opened ports but it still isn’t working

Re: VMB3000 not connecting to internet

jguerdat — Wed, 28 Nov 2018 01:45:45 GMT

Amber Internet LED means the base is connected to the router but the router isn't allowing connection to the servers. Comcast has been the culprit in the past so have them open ports 80, 123 and 443 to arlo.netgear.com in the router.

Re: VMB3000 not connecting to internet

kelmull — Wed, 28 Nov 2018 01:51:14 GMT

I called them!
They said they did 😬😬😬😬
Clearly they didn’t

Any suggestions on what else to tell them or just try again!

Re: VMB3000 not connecting to internet

jguerdat — Wed, 28 Nov 2018 01:56:06 GMT

Stay on them. It's their configuration.