topic Re: iPhone App Freezes in Arlo Pro

Live view freezes iPhone XS Max on Arlo app 2.6.2

Granting — Sat, 24 Nov 2018 15:58:50 GMT

Arlo app is causing my iPhone XS Max to crash

TSTARNY — Tue, 13 Nov 2018 23:59:36 GMT

The arlo app is causing my IPHONE XS MAX to CRASH. When I am on the app my phone is shutting down. This only happens with ARLO app.

Re: Arlo app is causing my iPhone XS Max to crash

JessicaP — Tue, 13 Nov 2018 23:59:53 GMT

Hey @TSTARNY,

Are you running on the latest iOS 12.1 version on your iPhone XS Max? Also, try to uninstall the app, reboot your iPhone, and reinstall it and see if the issue occurs.

Re: Arlo app is causing my iPhone XS Max to crash

TSTARNY — Wed, 14 Nov 2018 04:54:26 GMT

Hi Jessica,
Yes V12.1 and I followed instructions and still crashing. I have 2 xs maxes and they completely crash every time i wAtch video.

Re: Arlo app is causing my iPhone XS Max to crash

JessicaP — Wed, 14 Nov 2018 18:38:25 GMT

Are you experiencing the crash whether you are on WiFi or on cellular data?

Re: Live view freezes iPhone XS Max on Arlo app 2.6.2

Granting — Sat, 24 Nov 2018 15:59:02 GMT

I have just installed the latest update on my iPhone Xs and live view freezes the phone. Not good release.

Latest iOS app updates - broken.

dhanson99 — Wed, 21 Nov 2018 23:15:10 GMT

You guys broke the iOS app with the latest update. It was actually working quite well recently, and today with the update (11/21/18) it is non-functional. Trying to view Live feed (and I do regularly) doesn’t work at all anymore and locks up the phone..

Please get this fixed. Worst update ever... your QA folks should be embarrassed.

Re: Latest iOS app updates - broken.

Legends92 — Wed, 21 Nov 2018 23:53:08 GMT

Same here. App is no longer usable.

Re: Latest iOS app updates - broken.

RChobby — Thu, 22 Nov 2018 00:36:35 GMT

Working ok for me. iPhone 6, iOS 12.1.

Re: Latest iOS app updates - broken.

NalaZ — Thu, 22 Nov 2018 01:08:39 GMT

iPhone XSMax

NalaZ — Thu, 22 Nov 2018 01:58:45 GMT

Today I just updated the latest Arlo Update on my new Phone. People don’t update. Cannot watch live video feed. Plus when I try it freezes my whole phone!! arlo please fix!!!

Arlo Baby - iOS 2.6.2 is BROKEN/UNUSABLE

elichang — Thu, 22 Nov 2018 02:05:53 GMT

We are new to the Arlo ecosystem having bought the Arlo baby recently. After set up things were average at best. I had expected the lag after reading reviews, and the lackluster app was serviceable. However we didn’t really put it through the paces until the baby arrived.

After the baby came is when we really needed the monitor to work and it’s been a consistent nightmare. Arlo app crashes non stop. It is not reliable in the least as the video stream immediately freezes and crashes after a few minutes at most. I saw many recently posting about the 2.6.1 update breaking the background audio. This was definitely the case. Browsing the Arlo community forum it seems a workaround was to use apple HomeKit instead of Arlo. This is ridiculous that a company states that their own app is broken and advise to use Apple’s own smart home integration.

We have an iPad and HomeKit with Arlo baby has still been a nightmare. When it works, it works far better than the Arlo app as it has significantly less audio/video lag. The problem is that it’s unreliable as well. Randomly the video feed will shut off and display an error reading “Camera Not Available: The camera is being viewed by someone else”. No one else is viewing the camera. It’s maddening.

Last night/today I saw the Arlo iOS app had an update to v2.6.2. This update has been another nightmare. Oddly and inexplicably now the Arlo app on our iPad seems to be more stable. The stream works relatively well and no longer crashes. However the Arlo app now no longer works on my phone. It immediately crashes and if I’m able to get it to work, the video never streams instead showing an image from hours ago. On top of that now it seems the camera doesn’t work with HomeKit AT ALL. This whole day it’s only shown that same “camera not available” error as mentioned above.

How in the world can a company sell a baby monitor when its core function to monitor is so entirely broken? Reliability and stability are paramount and this device fails on all counts. I’m seriously baffled at the positive reviews for the camera and the iOS app.

I’ve tried the standard troubleshooting with restarting the camera and reinstalling the apps. We have an extremely fast and reliable home network too. Does anyone have any tips? It seems others report problems and they never hear back. This is one of the worst user experiences I’ve ever had. Who can I speak with to get a full refund or assistance?!

Re: iPhone XSMax

dhanson99 — Thu, 22 Nov 2018 02:05:58 GMT

Same here. Absolutely useless app now. Update applied today. iPhone XS Max. Crashed phone

Re: Latest iOS app updates - broken.

dhanson99 — Thu, 22 Nov 2018 02:07:39 GMT

iPhone XS Max running iOS 12.1 if it matters. Live feed crashes phone.

Re: iPhone XSMax

NalaZ — Thu, 22 Nov 2018 02:12:28 GMT

Terrible! Now have to use separate I phone that I haven’t updated. It’s just a IphoneX. I have never really had a problem with arlo. This kinda sucks. To lock up my IPhone like that. Now I have to carry to phones with me. One just for arlo😕. Glad I didn’t update my other phone. Can’t make calls on my X but I can use arlo. One reason I got the XSMax was for bigger screen. Hope they fix it soon.

Re: Latest iOS app updates - broken.

Legends92 — Thu, 22 Nov 2018 03:04:18 GMT

Also iPhone XS Max running iOS 12.1.

Arlo iOS App 2.6.2 issues

Sully165 — Thu, 22 Nov 2018 04:26:09 GMT

Arlo iOS 2.6.2 is causing issues with my iPhone XS Max. The app freezes and locks up my phone.

Re: Arlo iOS App 2.6.2 issues

BaconHomunculus — Thu, 22 Nov 2018 05:50:15 GMT

Yes, I updated today to 2.6.2 also freezes and locks up the phone. I tried uninstalling and reinstalling and that did not help.

Arlo App Updates Crashing 11/21/18

BaconHomunculus — Thu, 22 Nov 2018 07:00:54 GMT

From looking at posts, the 11/21 updates to iOS (2.6.2) and Andriod (2.6.3) have made the app unusable/frozen. Has anyone come up with a work-around solution until Arlo does something?

I am running iOS 12.1 and have deinstalled the app, reinstalled, restarted, and am trying to download a previous version just to get something up and running. So far no luck. Going to shoot @ArloSmartHome a quick tweet to see if there is anyone out there.

Has anyone out there had success or even had no issues?

Re: Arlo App Updates Crashing 11/21/18

tinyvaldemar — Thu, 22 Nov 2018 07:15:27 GMT

iOS 12.1 - Video freezes, app crashes. Reinstalled, rebooted. No luck.

Another thread said that 12.1 solved this. Its not true on my iPhone MAX