topic Detects motion, can see camera view from iPhone when motion is detected, but doesn’t save to library in Arlo Pro

Detects motion, can see camera view from iPhone when motion is detected, but doesn’t save to library

safeHOME — Sat, 24 Nov 2018 18:48:09 GMT

Since the upgrade and the logo went from green and white to blue and green the cameras record movement, I can see the view of the cameras, but the clips are not saved in my library, rendering Arlo useless. My home HAS BEEN BROKEN INTO. I need my cameras to work properly. What needs to be done? Thank you.

Re: Detects motion, can see camera view from iPhone when motion is detected, but doesn’t save to ...

ShayneS — Wed, 28 Nov 2018 21:43:52 GMT

@safeHOME,

Are you live viewing when the subject appears? the camera will not capture any motion while live viewing, you will need to manually record with the record button.

No. Thank you for your response

safeHOME — Thu, 29 Nov 2018 18:56:46 GMT

Re: No. Thank you for your response

ShayneS — Thu, 29 Nov 2018 19:09:10 GMT

@safeHOME

What firmware version is your base station and cameras currently running? Do the videos appear when viewing the library over the web portal?

Re: No. Thank you for your response

safeHOME — Fri, 30 Nov 2018 07:03:10 GMT

I called Arlo. I needed a network firewall. Cleaned all the malware off my computer and installed a firewall for my network. Everything is now working via remote intervention and corrections. Thank you for responding. You are the only person who did. Thanks again. I'm back up and running again. Sue

Re: No. Thank you for your response

ShayneS — Fri, 30 Nov 2018 17:44:30 GMT

@safeHOME

You are very welcome. We are hear to help as best we can, Let us know if you have any other questions/concerns. Have a good weekend!!