topic Connection Failed Alert Going Live in Arlo Pro

Connection Failed Alert Going Live

Rick5472 — Fri, 06 Jan 2017 17:20:18 GMT

Using work PC to remote to Arlo and receiving "connection failed" when going live. I am wondering if this is a problem on my home network or work network blocking something? I did get a few motion clips while troubleshooting from work (ie restarting base).

Re: Connection Failed Alert Going Live

TomMac — Fri, 06 Jan 2017 17:28:07 GMT

Work computers are usu pretty well locked down for safety reasons and can be a problem...

If I got you right, your working via remote to your work network.... could it be a flash problem as live play requires same.

Re: Connection Failed Alert Going Live

Rick5472 — Fri, 06 Jan 2017 17:37:49 GMT

Would it be a flash problem if I can play other videos in my library? I see what version I hav.

Re: Connection Failed Alert Going Live

TomMac — Fri, 06 Jan 2017 17:58:40 GMT

No . prob not...

But going remote, your adding a whole layer of onion to the problem trying to fig out whats wrong.

Re: Connection Failed Alert Going Live

Rick5472 — Fri, 06 Jan 2017 20:16:24 GMT

Seems to be fine on my home PC. Must be something that my work IT folks are doing to time out the connection and causing the connection to fail. I will have to try using the app on my phone to see if that works or does the same thing next week.

Re: Connection Failed Alert Going Live

jguerdat — Fri, 06 Jan 2017 21:43:02 GMT

Be surd to try the phone using both cell service and WiFi. It's likely that WiFi will fail but not cell service.

Re: Connection Failed Alert Going Live

quanbao — Tue, 06 Jun 2017 22:07:10 GMT

I've update my Flash Player but still does not work. I do work remote and getting the Connection Failed message when I try to view the live camera feed. How can I fix this? Thanks!

Re: Connection Failed Alert Going Live

JamesC — Thu, 08 Jun 2017 21:24:17 GMT

quanbao,

Do you get this same behavior when using a data connection on your mobile device?

JamesC