topic Re: Charging fault in Arlo Pro

Charging Fault - Charging Fault Detected

Smaj1987 — Mon, 19 Nov 2018 21:39:52 GMT

I am receiving this error “charging fault detected, unplug charging cord from camera side and try again.”

Re: Charging fault

steve_t — Mon, 19 Nov 2018 00:40:59 GMT

Are you using the genuine cable and charger that came with your camera? Third party chargers are often not compatible

Re: Charging fault

Smaj1987 — Mon, 19 Nov 2018 00:43:13 GMT

Yes, it is the cord that came with the device

Re: Charging fault

steve_t — Mon, 19 Nov 2018 00:45:46 GMT

And charger/adapter/power supply?

Re: Charging fault

Smaj1987 — Mon, 19 Nov 2018 00:47:04 GMT

No the power supply cannot be found, could this be the issue?

Re: Charging fault

TomMac — Mon, 19 Nov 2018 01:21:17 GMT

Yes, the factory supplied ac adapter is a Qualcomm type that supplies 5v and 9v to charge... A regular USB adapter will not charge the camera

Charging Fault - Charging Fault Detected

steve_t — Mon, 19 Nov 2018 21:40:08 GMT

@Smaj1987 wrote:
No the power supply cannot be found, could this be the issue?

Yep. As Tom said, the charger needs to be a specific type to charge the camera. If you have a Samsung fast charger, that might work but you're always best to use the Arlo charger. The majority of other USB chargers will not recharge the Arlo battery