topic Re: Arlo Pro Live View Lagging in Arlo Pro

Arlo Pro Live View Lagging

BCSO98 — Sat, 17 Nov 2018 05:24:00 GMT

When viewing live view on my Arlo Pro it is very laggy. Even with perfect signal strength it breaks up and is very difficult to view. Any ideas what the issue could be?

Re: Arlo Pro Live View Lagging

TomMac — Sat, 17 Nov 2018 13:43:24 GMT

There is usu for me a lag of a couple seconds which can be normal, but not breaking up...

When the camera video is breaking up it is usu a form of interference or lack of signal. Wifi is funny ( 2.4ghz ) as the other outside signals can bounce and be transmission effected and cause issues, or signals can be blocked in just one wall if not normal sheetrock/etc .

Also a question comes up to your data thruput, run speedtest to verify a good thruput.

http://www.speedtest.net/

Re: Arlo Pro Live View Lagging

BCSO98 — Sat, 17 Nov 2018 20:30:46 GMT

@TomMac wrote:

There is usu for me a lag of a couple seconds which can be normal, but not breaking up...

When the camera video is breaking up it is usu a form of interference or lack of signal. Wifi is funny ( 2.4ghz ) as the other outside signals can bounce and be transmission effected and cause issues, or signals can be blocked in just one wall if not normal sheetrock/etc .

Also a question comes up to your data thruput, run speedtest to verify a good thruput.

http://www.speedtest.net/

Maybe breaking up wasn't the best explaination. I can view live for several seconds then it freezes permantely or will then unfreeze for another few seconds and then freeze again. This was never an issue in the past. Camera's are in the same spots and good signal. I even upgraded my router to a more powerful one and it made no differece. Internet speed is fine.

Re: Arlo Pro Live View Lagging

jguerdat — Sat, 17 Nov 2018 21:30:42 GMT

What's your upload speed measured by speedtest.net, as Tom suggested?

Re: Arlo Pro Live View Lagging

BCSO98 — Sat, 17 Nov 2018 21:55:11 GMT

@jguerdat wrote:

What's your upload speed measured by speedtest.net, as Tom suggested?

As I explained it was fine. 10 download and 1 upload. It was never an issue until this latest update. Nothing has changed on my end. Playback of recorded videos works fine, it's just the live view.

Re: Arlo Pro Live View Lagging

jguerdat — Sun, 18 Nov 2018 02:17:39 GMT

A 1Mbps upload speed may well be the issue. Hopefully you actually measured it instead of quoting what you're supposed to be getting.

It could be some issue with firmware updates or maybe you've been lucky or other issues with how you use your network has changed. Only you can be sure. When I had 1Mbps uploads, I found that uploads screwed up my downloads so I used QoS in the router to reserve 100-200Kbps of upload speed which helped completely. Something to try...

Re: Arlo Pro Live View Lagging

BCSO98 — Sun, 18 Nov 2018 04:16:07 GMT

@jguerdat wrote:

A 1Mbps upload speed may well be the issue. Hopefully you actually measured it instead of quoting what you're supposed to be getting.

It could be some issue with firmware updates or maybe you've been lucky or other issues with how you use your network has changed. Only you can be sure. When I had 1Mbps uploads, I found that uploads screwed up my downloads so I used QoS in the router to reserve 100-200Kbps of upload speed which helped completely. Something to try...

So does upload speed have something to do with live viewing? Just not sure why it stopped working properly all of the sudden.

Re: Arlo Pro Live View Lagging

jguerdat — Sun, 18 Nov 2018 14:32:48 GMT

The upload speed affects everything since everything has to go to the server first. It's certainly possible that recent firmware updates have changed something (or not) but it's also possible that something in your home and/or network or the ISP has caused this. We can't tell from afar so you'll need to do some troubleshooting. All we can do is try to point you in certain directions.

To help remove various possibilities, move a camera (the most affected one?) close to the base and see if that makes any difference.

Re: Arlo Pro Live View Lagging

Wolj — Sun, 30 Dec 2018 12:09:34 GMT

OK- I upgraded from a set of Swann smart cams to the Aprlo Pro 2. What a great set up. Absolutely fabulous....except for the terrible lag. To go live from the app takes some seconds, then you are actually 30 (or a little more) seconds behind real time. So the 2 way conversation is is not possible. If that could be fixed this would be the best system around for ease and convienience. So.......Dear team Arlo... this should be a huge and urgent priority for you to try and sort. I see many people at returning systems and that is very bad for your business. Please fix and send through an system update. Cheers

Re: Arlo Pro Live View Lagging

ShayneS — Thu, 03 Jan 2019 19:32:19 GMT

@Wolj

We are happy you are having a great experience with Arlo. Due to the communication between the camera > base station > Cloud > base station & back to your device, there will be a small delay.

Re: Arlo Pro Live View Lagging

BCSO98 — Fri, 04 Jan 2019 00:40:09 GMT

How about fixing it so it doesn't pause nonstop while in live mode? Ever since the last major update live view is almost impossible to use. Before you ask it has full wifi range and does it next to the base station. Oh and my internet speed and upload is fine.

@ShayneS wrote:

@Wolj

We are happy you are having a great experience with Arlo. Due to the communication between the camera > base station > Cloud > base station & back to your device, there will be a small delay.

Re: Arlo Pro Live View Lagging

EPOC — Fri, 04 Jan 2019 05:24:00 GMT

Why not concentrate on fixing a major issue, the two way communication stinks!

Whats really weird is in the recording everything sounds fine on both ends but in reality the person on the camera end can’t hear one word your saying. Please Arlo just fix it and you will have the best and most popular product out there. Cell phone speakers are clear so it can’t be asking for to much.

Just fix it already!

Re: Arlo Pro Live View Lagging

Ronnie4946 — Sun, 06 Jan 2019 15:22:18 GMT

Just had this setup for a day, The lag is terrible. Notifications are late and the microphone feature is useless in real -time. Will be returning the base and cameras for a diffrent system. Arlo just dosent cut it for me. Way too expensive for this low quality outcome.

Re: Arlo Pro Live View Lagging

Shawnap2 — Sun, 06 Jan 2019 16:39:07 GMT

I bought Arlo pro after christmas and hooked it up. Same exact issues everyone else has except my lags are 2:50 to 3 minute lags. I have a ring doorbell and have no lag issues what so ever. So it is not my internet. I am returning the camera system and canceling my package, I'll buy all RING products. Sure their a higher price but worth it. They have no issues and if they do they fix it right away and have excellent customer service.

Re: Arlo Pro Live View Lagging

EPOC — Mon, 07 Jan 2019 21:47:09 GMT

Hello all,
I’m going to test this in every way up to the day I can return it .... or I’ll keep it!
I know if I had even a minute lag, I would not keep it ..... so all bets would be off if I had lag time as your stating ..... it would go right back in the box!
I must say overall I’m very pleased with the simplicity of everything, from setup to operations from within the app.
Lag time is pretty consistent on all cameras, probably about 3 to 5 seconds with VIDEO. ...... not a deal breaker. VERY PLEASED ...... I must see how batteries hold up ..... that I’ve been monitoring closely and will give all a follow up when I reach my conclusions.
As far as AUDIO I don’t even know where to begin with that. ....... but I will say it is a TEMPING DEAL BREAKER.
My attempt to fix this audio thing was to install their doorbell ...... ANOTHER JOKE, after a few days it went back to the store.
No need to say anything more about it.
I will say comparing camera audio to door bell audio, the doorbell scored a 3 out of ten (ten being great). It goes to show you how bad that camera audio is .... and the doorbell really didn’t justify a thing.
So guys that just my experience ...... and I must say “shame on Arlo for not having this audio thing perfect “ considering just about every cellphone has audio that even the worst one would do wonders to there system. No excuse Arlo!
Cheers

Re: Arlo Pro Live View Lagging

KCFan — Tue, 08 Jan 2019 02:37:53 GMT

Same issue with lag time in video presentation. It takes 2 minutes for the video to be presented to view (web client and mobile) after the motion has triggered. I have 4 Arlo Pro cameras, Arlo Pro base, and 1 Arlo camera. I just purchased the Arlo camera for additional coverage. I am experiencing a 2 minute delay (audio sucks) on the Arlo Pro cameras, however their is only about a 10 second delay on the Arlo(Not Pro) camera. I have tried removing and re syncing cameras, restarted base, moved cameras closer, etc. Noting works. I have searched several of these threads and do not see much of a response from Tech at Netgear.

Re: Arlo Pro Live View Lagging

Shawnap2 — Tue, 08 Jan 2019 02:56:48 GMT

I just took mine back to the store and got my money back. It's sad too since the video is great quality and night vision was good too. I tried everything from moving the cameras, to moving the base and using a cat 6 ethernet cord. It was hopeless and as I said my ring doorbell 2 does not give me issues. Take them back if you can.

Re: Arlo Pro Live View Lagging - Arlo Ultra

EPOC — Wed, 09 Jan 2019 02:02:55 GMT

Arlo has just sent an email about ARLO ULTRA and it sounds great!
We will see!
They must still give us the FREE 7 day recording. (They will give 1yr premium FREE .... but are they going to force us to keep that subscription..... )
This AUDIO thing must be perfected! MUST
AND
Are these batteries removable? and Do they last?
I HOPE SO.
I would be the first in line if these questions are answered.

Re: Arlo Pro Live View Lagging - Arlo Ultra

ShayneS — Wed, 09 Jan 2019 21:33:14 GMT

@EPOC

The batteries are removable & can utilize a charging station. The Ultra battery is 4800 mAh compared to the 2440 in the pro/pro 2.

Re: Arlo Pro Live View Lagging - Arlo Ultra

EPOC — Wed, 09 Jan 2019 22:31:40 GMT

Hello Shayne, thanks that is hopeful!
What about this free 7 day recording .... will they keep this alive? or will they be sucking us in with a subscription?