Camera Appears In The Inactive Section.

Edanm — Mon, 19 Nov 2018 17:59:15 GMT

my existing system have

1 base hub

5 pro cameras.

my account is FREE basic.

i decided to add another base hub with additional pro camera.

i added the base to y network and went to the app and added the base.

i added the additional pro camera and i see it too.

i see the base in my device settings.

i went to devices section in the app and clicked add new camera.

the camera was added but i didnt see it in the list of cameras and i cant see the viewing area.

i than went to settings-> your subscriptoin -> manage camera status

and i see the camera that i added in the Inactive Cameras.

if i inactive one of my existing 5 cameras.... than i am able to move that new camera to the active section.

my question is like this:

1. do i need to PAY in order to see my 6th camera?

2. in order to see my new camera do i need to create a complete new profile and assign that base with the camera to that new profile?

i know that each base can handle 5 cameras un the free account...

but this was the reason why i purchased a completely new base with 1 camera.

if there is a solutoin for that... than i will be happy to know.

BEFORE the new look update of the app... i was able to see the 2 base hubs with all the cameras... but now i have no clue how to do it.

any help?

thanks.....

TomMac — Mon, 19 Nov 2018 17:59:33 GMT

1) Free or Basic level is 5 cameras max ( no limit on bases ) , so Yes an upgrade or run two accounts ( diff pw/email )

2) Yes

PS the second base will show up on the first account in settings, but the 6th cam will be inactive as you've seen

topic Camera Appears In The Inactive Section. in Arlo Pro