topic Re: Pixelated video Arlo Pro in Arlo Pro

Pixelated video Arlo Pro

jjs4653 — Tue, 08 Nov 2016 20:25:17 GMT

Has anyone experienced pixelating video in the first 2-3 seconds of the recorded video. It happens every time for me. It has great reception full Wifi bars... and does not happen with my original Arlo camera.. just with the new Pro.

Re: Pixelated video Arlo Pro

jguerdat — Wed, 09 Nov 2016 04:56:15 GMT

Are the resolutions the same? What is your upload speed?

Re: Pixelated video Arlo Pro

jjs4653 — Wed, 09 Nov 2016 13:09:12 GMT

upload is 12 MPS..... never an issue with my older original Arlo... and that is now farther away on my back patio.. no issues at all... just iwth

the new Arlo PRO---has full Wifi bars--very good reception

Re: Pixelated video Arlo Pro

jjs4653 — Wed, 09 Nov 2016 13:10:04 GMT

THe quality after the pixelation seems fine

Re: Pixelated video Arlo Pro

jguerdat — Thu, 10 Nov 2016 00:37:20 GMT

Might be worth opening a case: https://www.arlo.com/en-us/support/contact.aspx

Re: Pixelated video Arlo Pro

JamesC — Mon, 14 Nov 2016 17:16:19 GMT

jjs4653,

Does this occur on motion detection recordings or manual recordings (or both)? Do you have more than one Arlo Pro that is behaving this way?

JamesC

Re: Pixelated video Arlo Pro

Jayb5 — Tue, 06 Dec 2016 19:57:52 GMT

I have the exact same issue. I have 2 pro cameras that behave this way. The first couple of seconds will be pixelated and the video will pause for a couple of seconds before resuming. The audio is fine and will play normally the whole time.

Re: Pixelated video Arlo Pro

Jayb5 — Tue, 06 Dec 2016 22:06:01 GMT

Also wanted to add that there is a noticeable lag in motion detection even while adjusting the sensitivity settings. The pixelation, pause/stuttering of the video, and lag in motion detection has started within the past couple of days. When I look back on the recorded videos of 6 or 7 days ago, everything was fine. Could this be a server issue on Netgears end with all the new people buying the pro cameras?

Re: Pixelated video Arlo Pro

AUTX — Wed, 07 Dec 2016 17:53:36 GMT

I have the same issue. I have a camera in a tree in my front yard and its field of view caputres the front of my house. Initally my recordings caputred my front door opening (from inside), me stepping out, locking the front door and walking down path to my car. Now the camera records me half way down the path to my car. I purchased a new better, faster, stronger router(ASUS RT‑AC3100 )from Amazon to see if this will fix the lag.

Re: Pixelated video Arlo Pro

jjs4653 — Thu, 08 Dec 2016 00:13:19 GMT

I just got a replacement Arlo Pro camera and it still pixelates---there is something wrong with this camera--my old Arlo which is now much farther away from the base station still works well with no issues.

Re: Pixelated video Arlo Pro

jguerdat — Thu, 08 Dec 2016 00:30:48 GMT

Or you have either a WiFi strength issue or an upload speed one. Look for commonalities rather than individual ones.

Re: Pixelated video Arlo Pro

Memcor77 — Thu, 08 Dec 2016 03:39:30 GMT

I'm having the same issues. Video pauses but the sound is still recording. And the video is pixation. I own 2 arlo pros and it's been doing it since they came out. Wifi strength is good, and this didn't happen with the regular arlo cameras.

Re: Pixelated video Arlo Pro

jguerdat — Thu, 08 Dec 2016 13:50:59 GMT

What's your upload speed tested by speedtest.net? Are the quality settings the same for both the Pro and original wireless cameras? What happens if you swap a Pro and original camera position temporarily?

Re: Pixelated video Arlo Pro

jjs4653 — Thu, 08 Dec 2016 13:55:17 GMT

15 MPS at least. Been through all this with customer service--they sent a new camera but it performs the same. My previous arlo cameras all work just fine... Doesn't matter where I put it, how close to the base station, etc.. it still happens. Waiting for firmware update hopefully. Otherwise will be returning camera

Re: Pixelated video Arlo Pro

Jayb5 — Thu, 08 Dec 2016 14:33:30 GMT

So I checked my hard drive last night as I am also recording to an external hard drive through the hub and compared it to the videos saved on the cloud through Arlo. While there is slight pixelation on the hard drive videos, there is no stuttering or pauses. The same videos stored on the cloud have the stuttering, pauses, and pixelation.

Does this indicate slow upload speed or something on netgear's server end?

My router is located on the opposite side of the house so what I did was connect a powerline network adapter to the arlo base and located the arlo base closer to the camera. I typically get 60 Mbps download and 5-10 Mbps upload from my router but my arlo base station is connected via powerline on the other end of the house.

Re: Pixelated video Arlo Pro

jguerdat — Thu, 08 Dec 2016 20:34:36 GMT

Since you're viewing from the server, it could be either. Downloads video and use it as comparison. If it's OK, then its the video stream FROM the servers for viewing.

Re: Pixelated video Arlo Pro

jjs4653 — Thu, 08 Dec 2016 20:39:56 GMT

Just did what you said--and the downloaded video still pixelating exactly the same whether it's from the Arlo Server or downloaded to my computer.. I think that makes it an Arlo problem of some-kind

Re: Pixelated video Arlo Pro

jguerdat — Thu, 08 Dec 2016 20:43:49 GMT

I agree. It must be the overall connection between the base and server that's causing the issue. Nothing we can do but it's good knowing the local copy is better.

Re: Pixelated video Arlo Pro

jjs4653 — Sun, 11 Dec 2016 18:57:04 GMT

I have found the local copy to be exactly the same as the server copy--no changes.. still pixelates on both

Re: Pixelated video Arlo Pro

jguerdat — Sun, 11 Dec 2016 19:51:59 GMT

That would lilel be a connection issue between the camera and base. How far away is the camera and what walls, etc. does it have to pass through?