topic Re: app not compatible on Samsung Galaxy S5 AND Google Chrome in Arlo Pro

app not compatible on Samsung Galaxy S5 AND Google Chrome

S-Davenport — Tue, 13 Nov 2018 18:23:32 GMT

I have tried everything that I could find and I still get Device Not Compatible. Please help.

Re: app not compatible on Samsung Galaxy S5 AND Google Chrome

jguerdat — Tue, 13 Nov 2018 19:12:27 GMT

What OS is the S5 running? I think I remember 4.4.1 being the lowest version supported (might be wrong on the exact version).

Re: app not compatible on Samsung Galaxy S5 AND Google Chrome

S-Davenport — Tue, 13 Nov 2018 21:58:14 GMT

I'm not sure what OS is... I'm definitely TECH challenged LOL

Re: app not compatible on Samsung Galaxy S5 AND Google Chrome

jguerdat — Wed, 14 Nov 2018 00:51:39 GMT

OS = operating system. Android x.xxx and found in the phone settings, About this Phone or similar. Check for possible updates while poking around.

Re: app not compatible on Samsung Galaxy S5 AND Google Chrome

S-Davenport — Wed, 14 Nov 2018 02:20:51 GMT

OS 4.4.2 says I am up to date on the latest version. But I also can't download the app on the computer.

Re: app not compatible on Samsung Galaxy S5 AND Google Chrome

jguerdat — Wed, 14 Nov 2018 14:12:29 GMT

The computer doesn't use an app - it's just a web site at https://arlo.netgear.com. I believe this is spelled out in the documentation that came with the system.

I stand corrected - the latest app requires at least Android 5.0. While there are things that can be done to make your phone compatible (rooting and using a custom ROM), it would be easiest to use a different device or use a computer browser.

Re: app not compatible on Samsung Galaxy S5 AND Google Chrome

S-Davenport — Wed, 14 Nov 2018 18:09:22 GMT

Thank you.