topic Re: Arlo Pro Says Your Device Is Offline in Arlo Pro

Arlo Pro Says Your Device Is Offline

SKris — Mon, 12 Nov 2018 22:16:43 GMT

When i launch Arlo App from my Android phone, it says 'Your Arlo device appears offline. Please make sure its powered on and connected to the interner".

I tested by base station and Internet is working fine. LED light in the base station shows as solid green. I recycled base station but still same. Some time it says Getting status and giving device appears offline message. Please help to address this problem.

Arlo Pro Says Your Device Is Offline

steve_t — Mon, 12 Nov 2018 22:16:59 GMT

What's your internet connection speed? What's your signal strength between the camera and the base and how far away is it?

Arlo Pro Says Your Device Is Offline

SKris — Mon, 12 Nov 2018 22:17:13 GMT

My Internet speed is very fast (60 MBPS) and can handle multiple devices streaming HD videos and gaming at the same time.Please note it was working fine until 4 weeks ago. Now the Base station always shows offline when i launch Arlo app. my basestation is 15-20 feet away from camera. There is no signal between camera to tell you signal strength. My Internet /WIFI is working fine and i am able to see solid green light on the base station.

Arlo Pro Says Your Device Is Offline

steve_t — Mon, 12 Nov 2018 22:17:24 GMT

Go into the app settings and clear the app data. You'll need to login in with the password again but see if that changes anything. Sometimes the app does weird things

Re: Arlo Pro Says Your Device Is Offline

SKris — Tue, 13 Nov 2018 05:16:27 GMT

I tried clearing app data but it doesn't help.

Re: Arlo Pro Says Your Device Is Offline

steve_t — Tue, 13 Nov 2018 19:14:56 GMT

How many cameras have you got? Are all of them saying they're offline?

Re: Arlo Pro Says Your Device Is Offline

Mmckay — Wed, 14 Nov 2018 03:10:53 GMT

I am having the same issue as of a few days ago. I have tried all of the abi e options and still no changes.

Re: Arlo Pro Says Your Device Is Offline

SKris — Wed, 14 Nov 2018 04:10:16 GMT

I got 3 camera's and all of then shows offline.

Re: Arlo Pro Says Your Device Is Offline

Mmckay — Wed, 14 Nov 2018 14:57:59 GMT

I ended up going into my app an "forgetting" my base station and starting over. It wasn't terrible. I had to re-sync the base and my cameras, but the settings seemed to stay intact. Not the most convenient option, but system is up and running!

Re: Arlo Pro Says Your Device Is Offline

SKris — Thu, 15 Nov 2018 13:34:14 GMT

Removed base station and camera from the app. Resynch base station, camera and its working now. Thanks!