topic Re: Latest iOS App Update - Does not work for users. as a security camera system in Arlo Pro

iOS App Update - why change the layout?

SirV — Sat, 20 Oct 2018 10:31:22 GMT

The latest app update is a downgrade as far as I'm concerned

Why have you removed the simple indicators of battery level and now you have to click further into the app to find them, who thought that was a good idea.

New 2.6.0 app Device view preview size

Terk — Sat, 20 Oct 2018 04:13:50 GMT

With the new 2.6.0 app the Device view previews are too big, can they be reduced so you can see multiple on the screen at once again? This is on iOS 12 on an iPAD with the old app I could get 4 previews on the screen at once making it quicker to get to live views of certain cameras.

still pixelation after firmware update

jens1981 — Sat, 20 Oct 2018 09:31:44 GMT

Oh and don´t forget about the landscape orientation problem in the ipad app - if the app is opend in the portrait orientation and i switch to another app by pressing the home button and return to the arlo app the icons on the left and right side are gone (lamp icon, music, head with wifi, info about the room temperatur, humidity and the three dots). I have to switch to landscape orientation or restart the app to see those icons again.

And what does the head with the wifi symbol means? My best guess is that it is the always listening mode but how does it work? If i see the head with wifi and lock my ipad i don´t see the little image - just the arlo symbol. And if i open the app it is not connecting automatically. If i see the head with a x i see a captured image of the room (or is it a live image?) and if i open the app it is automatically connecting.... very confusing!

Re: iOS App Update - why change the layout?

Aaronbo — Sat, 20 Oct 2018 10:51:29 GMT

Agreed, I also just had a false alarm and couldn’t figure out how to turn the siren off now...

Re: iOS App Update - why change the layout?

Krysuk — Sat, 20 Oct 2018 11:16:30 GMT

Have to agree - removing the battery levels for the cameras from the home page is NOT going to work for me..

Re: iOS App Update - why change the layout?

ABSea — Sat, 20 Oct 2018 12:09:56 GMT

Ditto. As a software engineer I'm a bit surprised this made it past the prototype phase.

Hopefully it's just A/B testing to a select few and will get rolled back soon 🙂

Re: iOS App Update - why change the layout?

Boucher187 — Sat, 20 Oct 2018 13:05:26 GMT

I also have no idea why they would remove all of the great information (WiFi Connection; Battery) on the screen for each camera. Isn't user friendliness and UX all about getting more done with less "clicks"? This is not a good improvement. UGH!

Re: iOS App Update - why change the layout?

GetRidOfWires — Sat, 20 Oct 2018 13:51:51 GMT

On my iPad, it’s says “Live” but it’s not! I’m looking at my porch, watching some birds move around and the video of the same place is not changing. Doesn’t show the battery level? This update is a giant fail.

Re: iOS App Update - why change the layout?

duckson — Sat, 20 Oct 2018 14:10:04 GMT

Agreed, terrible upgrade or should I say downgrade.
Handy information such as battery level, WiFi strength and whether the camera is active or not are now removed from just needing a quick glance to within a menu.
CHANGE IT BACK PLEASE!!!!

Re: iOS App Update - why change the layout?

Aaronbo — Sat, 20 Oct 2018 15:35:51 GMT

Figured out how to turn off the alarm with help from support. There’s a grey line at the top of the home screen. Swipe down and the alarm button appears.

Re: iOS App Update - why change the layout?

Lemondog7 — Sat, 20 Oct 2018 16:04:13 GMT

Wow! I so agree! This upgrade is a downgrade. To not be able to click on the tools or see the battery level from the device screen like previously, FAIL!!!!!!!! Please go back to how it was before. I could instantly see everything. Now I have to click thru? This is NOT making it more user friendly.

New update terrible. How to roll back to last update.

Lemondog7 — Sun, 21 Oct 2018 02:32:30 GMT

Today's new update eliminated all controls on the device view. How to delete this new update and go back to the previous version. This new version is worthless.

Re: New update terrible. How to roll back to last update.

silverado44 — Sat, 20 Oct 2018 16:49:05 GMT

I dont have this problem as I have a Andriod my app is still the same, but I will say this Arlo will fix 1 bug and create 2 more and WILL NOT leave things alone that work good, they are always screwing with stuff and screwing it up.

Re: iOS App Update - why change the layout?

No3puttz — Sat, 20 Oct 2018 18:25:27 GMT

I agree ... this update is a step backward. I have four cameras and could view all of them at once in a quadrant format on my iPad, including icons for battery life, connectivity, etc. Now I must scroll through four screens to view each camera. If I want to see battery status, I must use a pull-down menu for each individual camera, then tap device settings. How is this an improvement? Why make changes for the sake of change? If it ain’t broke ... don’t fix it !!

Re: New update terrible. How to roll back to last update.

GatorHogg — Sat, 20 Oct 2018 19:12:19 GMT

I agree. I have Android on a Samsung S4 and with my Arlo app have experienced minimal issues for approximately a year and then this "update" has since yesterday (Oct 20 2018) completely shut down. intermitantly starts up with a few of the 5 cameras "online.

Tried rebooting my Arlo base station, Netgear router and modem and still nothing.

Will try uninstalling and reinstallingh the app.

Re: New update terrible. How to roll back to last update.

JamesC — Sat, 20 Oct 2018 22:03:17 GMT

With the latest updates to the mobile app, some of the UI has been changed to enhance the overall user experience. For more information on these changes, take a look here: What enhancements are included in the Arlo app release version 2.6.0?

JamesC

Re: iOS App Update - why change the layout?

JamesC — Sat, 20 Oct 2018 22:03:21 GMT

JamesC

Re: iOS App Update - why change the layout?

Lemondog7 — Sat, 20 Oct 2018 22:14:48 GMT

This new version DOES NOT enhance the user experience. It forces me to click thru additional screens. The last version was perfect. On one screen I could see all my cameras and the info icons. I'm so mad about the new UI I'm not buying an additional three cameras until the previous version with all the info icons can be seen ON ONE SCREEN like before. Stop wasting everyone's time thinking less info, more clicking and scrolling is better. It is not. And you didn't answer my question about how to go back to the previous version. This new version sucks.

Re: iOS App Update - why change the layout?

AncientGeek — Sat, 20 Oct 2018 22:16:38 GMT

It would seem from the feedback, that many users don’t share the opinion that the user experience was “enhanced”. Though I love the new icon color. That is nice. If some underlying bugs were fixed...that will be nice. But the UI is not enhanced for MY needs. I can’t speak for everyone, of course, but so far it seems like a big step backward.

Re: New update terrible. How to roll back to last update.

Lemondog7 — Sat, 20 Oct 2018 22:32:52 GMT

Nope. This update is a total fail from a UI view. I have to click thru to see any info on each camera. Last version had ALL THE ICONS on each camera view. I didn't have to click anywhere else. Not ur fault James but this new interface is NOT USER FRIENDLY. Today I was going to buy 3 new cameras I love my Arlos so much. But not if ur making me work to see what I want to see. The last version of the app was perfect. Please go back to that. Or tell me how I can delete this terrible new version and reinstall the older one.