topic Re: This Arlo device is offline in Arlo Pro

This Arlo device is offline

bobwalker9 — Mon, 05 Nov 2018 15:37:45 GMT

When Arlo base station restarts some of my cameras (1 or 2) fail to come back on-line. It is not the cameras because I can restart the base station and then a different camera or cameras will fail to come back online. The only way I can seem to get everything online is to remove batteries from the cameras that did not come back on-line. This is a major issue since I am using these cameras for security on a property that is over an hour away from my home. Has anyone else experienced this same issue or resolved?

Re: This Arlo device is offline

JessicaP — Wed, 07 Nov 2018 21:47:52 GMT

Hey @bobwalker9,

Make sure that your Base Station and your cameras are on the latest firmware. Which cameras are you experiencing that are showing offline?

Re: This Arlo device is offline

bobwalker9 — Thu, 15 Nov 2018 18:20:22 GMT

All devices and Base station have the latest firmware applied. I have restarted the Base station twice already this morning and two of the cameras will not connect.

Re: This Arlo device is offline

jguerdat — Thu, 15 Nov 2018 21:31:06 GMT

Try resyncing them.

Re: This Arlo device is offline

bobwalker9 — Thu, 15 Nov 2018 23:30:25 GMT

Is there a way to resync remotely with them being off-line. The whole issue is that this constantly occurs and the cameras are installed at a location over an hour from my house.

Re: This Arlo device is offline

JessicaP — Fri, 16 Nov 2018 16:38:09 GMT

You will need to resync the cameras at the location.