topic Geofencing Shows Devices unavailable in Arlo Pro

Geofencing Both Phones Show As Unavailable

chocdb — Thu, 01 Nov 2018 16:23:40 GMT

We both have an iPhone 8 plus running 12.0.1 with the latest Arlo app.

Things have taken a turn for the worse again over the past couple of days, both phones show as "Unavailable" within geofencing so we are back to square one.

Netgear, you should be ashamed of the product you have put out here, its a complete joke!!!......

Geofencing Shows Devices unavailable

Gatherer — Tue, 06 Nov 2018 00:24:48 GMT

Sigh. Bought this system two years ago and nothing but problems.

Yet again, geofencing is no longer working. Both devices are unavailable.

Yes, spent hours reading this forum and trying all suggestions. Removed users, saved, reinstalled app, added again etc etc. Changed iphone name, removed apostrophe etc etc.

So unbelievably frustrating. Is there ANY solution out there?

Re: Geofencing Both Phones Show As Unavailable

Gatherer — Sat, 03 Nov 2018 04:22:26 GMT

I am having the same exact problem (after years of this problem popping up constantly.

Nothing I do, or any of the measures suggested here, work. We don't even use Arlo now because of it. Just sits there as an expensive waste of space.

Geofencing Shows Devices unavailable

boimdijogja — Tue, 06 Nov 2018 00:24:59 GMT

Yes, I have this problem too

Re: Geofencing Both Phones Show As Unavailable

chocdb — Tue, 06 Nov 2018 18:07:16 GMT

Its is nothing short of highway robbery!!....

Re: Geofencing bung, devices unavailable

ShayneS — Tue, 06 Nov 2018 00:26:48 GMT

Gatherer, boimdijogja

What devices are you using & what OS are you running?

Re: Geofencing - Does Not Work For Multiple People/Devices

Phantomstarrh — Wed, 07 Nov 2018 07:41:36 GMT

My Geo fencing worked for months and now it doesnt work at all on either phones. Both of my phones say out of zone when we both are in the house. I did the instructions on other forums and now they say unavailable. Arlo needs to get on top of this ASAP.

Re: Geofencing - Does Not Work For Multiple People/Devices

ShayneS — Wed, 07 Nov 2018 22:58:38 GMT

Phantomstarrh,

Do you currently have any power saving settings on the phone? Have you checked to see if there are any special characters in the phones names?

Re: Geofencing - Does Not Work For Multiple People/Devices

Gatherer — Wed, 07 Nov 2018 23:08:26 GMT

IPhone 8 Plus. Latest software update.

No special characters, no power saving features

Re: Geofencing - Does Not Work For Multiple People/Devices

JessicaP — Wed, 07 Nov 2018 23:23:15 GMT

Hey everyone,

If you are on iPhone, make sure you are running on the latest iOS version and go to the iPhone Settings > Privacy > Location Services. Make sure that your "Allow Location Access" for Arlo is on "Always." If it is, try to toggle off and on for the Location Services. Turn it back on about a few minutes later.

For Android, make sure you are running on the latest OS version and try to toggle the location off from your phone settings and turn it back on a few minutes later.

Re: Geofencing - Does Not Work For Multiple People/Devices

Phantomstarrh — Fri, 09 Nov 2018 11:30:20 GMT

I have no power saving mode on either phones and there is no unique characters in either names of the phones.

Re: Geofencing - Does Not Work For Multiple People/Devices

Phantomstarrh — Fri, 09 Nov 2018 11:49:54 GMT

I went through all the steps that you have posted and both phones still say unavailable in the geo fencing area.

Re: Geofencing - Does Not Work For Multiple People/Devices

ShayneS — Fri, 09 Nov 2018 17:04:49 GMT

Phantomstarrh,

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

Re: Geofencing - Does Not Work For Multiple People/Devices

Phantomstarrh — Sat, 10 Nov 2018 00:01:27 GMT

Thank you

Arlo Wireless Cameras Geofencing Problem

Ekimmike — Fri, 16 Nov 2018 17:06:07 GMT

Has anyone solved the geofencing problem or has anyone been in touch with Netgear and if so any help

Mike

Re: Arlo Wireless cameras geofencing problem

ShayneS — Fri, 16 Nov 2018 17:08:18 GMT

Ekimmike,

What is the issue you are experiencing with Geofencing?

Re: Arlo Wireless cameras geofencing problem

Ekimmike — Sat, 17 Nov 2018 12:25:43 GMT

I have an iPhone and iPad with the app downloaded on both of them.When I go to the app on the iPad it shows that the iPad is in the zone but shows the iPhone is unavailable when I look on the iPhone it shows exactly the same so it is not picking up the iPhone. It is the iPhone we want to use for geofencing .Location services is enabled in both cases .Any help would be appreciated so that the cameras are activated automatically

Thanks

Re: Arlo Wireless cameras geofencing problem

ShayneS — Tue, 20 Nov 2018 18:07:51 GMT

Ekimmike,

What iOS is your ipad & iphone running? have you updated to 12.1 and tested again?

Re: Arlo Wireless cameras geofencing problem

Ekimmike — Wed, 21 Nov 2018 10:58:14 GMT

Yes we are running the latest 12.1on both

Re: Arlo Wireless cameras geofencing problem

ShayneS — Wed, 21 Nov 2018 21:06:06 GMT

Ekimmike,

Have you tried contacting customer support regarding this issue & opening a case? I have attached the link below for you - Arlo Tech Support