topic Re: Charging fault error showing with red not charging sign on battery in Arlo Pro

Charging fault error showing with red not charging sign on battery

Markdaleson — Mon, 05 Nov 2018 21:37:23 GMT

I can’t get my Arlo Pro wireless cameras to charge with the cable provided. It keeps giving me the error on the screen. And a red not charging sign on the battery

Re: Charging fault error showing with red not charging sign on battery

jguerdat — Mon, 05 Nov 2018 21:37:38 GMT

Make sure you're using the Netgear charger that supplies both 5v and 9v outputs.

Re: Charging fault error showing with red not charging sign on battery

Markdaleson — Mon, 05 Nov 2018 21:37:57 GMT

I have only used the one that came with the camera and I have had nothing but problems. I usually have to plug and replug it many times to get it to change. I have also tried to use different cameras to charge the battery. I think the cord is the problem. I have even reset the base station and reconnected the cameras

Re: Charging fault error showing with red not charging sign on battery

jguerdat — Mon, 05 Nov 2018 21:38:09 GMT

You can use most cords as long as they fit well into the camera socket (some have the plastic surround that's too big).

Re: Charging fault error showing with red not charging sign on battery

Markdaleson — Mon, 05 Nov 2018 21:39:13 GMT

I ordered a new charger if that won’t work then I guess I will try to
Get to support I have been trying to find a phone number that call but have not been able to find one

Re: Charging fault error showing with red not charging sign on battery

jguerdat — Mon, 05 Nov 2018 21:39:25 GMT

Use the Contact Support link at the bottom here and again on the new page. On the 3rd page are contact info.