topic Re: Camera Connection in Arlo Pro

Camera Connection Will Not Connect

TKinSeattle — Thu, 01 Nov 2018 19:00:43 GMT

Upgraded Router Wifi

Went from Netgear R6200v2 to the Netgear Nighthawk AC1900 (model R7000)

Plugged Arlo back in. Cameras would not connect.

Detached and re-attached Camera (Pro version)

Camera connected, but then when moved away from Based unit (VMB4000r3) , they disconnected.

Removed based station, re-install.

Removed Cameras, re-install.

Same thing. Connected when cameras were near base unit. When moved away, disconnected.

Moved based unit further away from Wifi. Now at 92" away.

Detached all devices and re-did install again on all devices.

Same thing. When camera moves more than about 3 feet from base, drops from network.

Ideas?

Camera Connection Will Not Connect

jguerdat — Thu, 01 Nov 2018 19:01:02 GMT

Any other 2.4GHz devices of any sort nearby? If not, do you have a switch or extender that you could attach the base to to move it further from the router?

Re: Camera Connection

TKinSeattle — Thu, 01 Nov 2018 03:17:57 GMT

Nothing other than the WiFi Router 90+ inches away.

I have an extra extender that I can try placement of the base elsewhere.

Will try and report back. Thanks.

Re: Camera Connection

TKinSeattle — Thu, 01 Nov 2018 21:37:13 GMT

Tried the wifi extender.

Moved based unit to differnt floor in house / opposite end of where my regular wifi/router is. Well away to prevent wifi traffic/congestion.

Set up Arlo base and camera again.

Same issue. Move about 5 feet from base. Camera does not stay connected.

Tried different camera. Same thing. Does not appear to be Camera related issue.

Re: Camera Connection

jguerdat — Fri, 02 Nov 2018 00:18:26 GMT

Open a cae with support for possible faulty hardware.