topic Re: Arlo Pro Camera model VMC4030 will not sync in Arlo Pro

Arlo Pro Camera Model VMC4030 Will Not Sync

DC5 — Thu, 01 Nov 2018 18:33:53 GMT

Arlo camera has been in service fo about 1 year and is part of a 4 camera system. It stopped working and will no longer sync with the base station. I've tried changing batteries and each time I insert a battery, the light blinks blue once indicating the camera has power. However, when I try to sync the camera to the base, nothing happens. No lights at all. I've also tried re-booting the base station several times.

Re: Arlo Pro Camera model VMC4030 will not sync

jguerdat — Wed, 31 Oct 2018 13:46:33 GMT

Open a case with support here ASAP (hoping your warranty is still valid).

Re: Arlo Pro Camera model VMC4030 will not sync

DC5 — Wed, 31 Oct 2018 17:28:38 GMT

Thank you. I’ll try that.

Re: Arlo Pro Camera model VMC4030 will not sync

DC5 — Wed, 31 Oct 2018 19:43:17 GMT

How do I contact support? I've tried to open chat but when the window opens, it remains blank and does not connect.

Re: Arlo Pro Camera model VMC4030 will not sync

jguerdat — Wed, 31 Oct 2018 20:28:14 GMT

I don't know why chat does that but there's also the option for phone calls.