topic Re: New iPhone App - Geofencing Still Useless!.... in Arlo Pro

Geofencing says unavailable on 2nd phone

JasonP911 — Fri, 01 Nov 2019 22:28:06 GMT

Hello everyone, need help. I've got a S8+, wife has the Pixel 2. When we leave the house, I am out of zone in geofencing mode, but she never changes from "in zone" to "out of zone". Tried resetting to factory settings, tried new accounts, tried name changes, tried switching, then saving then backing out, then switching back, then saving, it all reverts back to staying "in zone". We need to manually change it everytime we leave. Please help. I know someone has the solution here somewhere.

Geofencing Erratic At Best

bplunkett — Wed, 03 Oct 2018 17:27:00 GMT

The Geofencing on our Arlo Pro 2 works some days and not others. It is very frustrating. My girlfriend and I are both registered with the account and we each have a phone registered (iPhone X and Galaxy S9+). It will work as expected for a week, and then one day it won't register that one or both of the phones are out of the area. Other times it will work for my girlfriend's phone but won't acknowledge that my phone is in the house no matter what I do. I can even go to the devices list in the geofencing settings and it shows the dot for my phone smack dab in the middle of the fence area, but still says it is "Out of Zone". Both phones have location settings enabled of course. How can it know the location of the phone well enough to pinpoint it on a map but still not recognize that it is in the circle?

I'm past the return time on the system unfortunately. It worked just well enough to string me along. But it is unusable for days at a time then it will magically start working again. I really want to get this fixed but if I can't I'm going to have to leave a bunch of negative reviews for this thing. I wouldn't buy it again know how poorly the geofencing works.

New iPhone App - Geofencing Still Useless!....

chocdb — Tue, 23 Oct 2018 21:45:51 GMT

I noticed this week that Netgear have updated the Arlo app for my iphone. Good news is that at least the app recognises when my phone is in the home zone or out (Oh Netgear, wow, that only took 12 months!) but it still shows my wife's phone as "unavailable". Further to this, even when I disable the second account so that it is only my phone that controls the arming of the system, when I go out of the geofencing zone, the system still shows as "disarmed" but records motion anyway.

Netgear, this is an epic failure on your behalf, you should be ashamed of the product that you have sold here, it is absolute highway robbery!!!....... #netgearepicfail

Re: Arlo Pro, Pixel 2, Geofencing - stuck in zone

ShayneS — Thu, 25 Oct 2018 21:29:57 GMT

JasonP911,

Does your wife have any battery optimization features running on her phone?

Re: New iPhone App - Geofencing Still Useless!....

ShayneS — Thu, 25 Oct 2018 21:40:56 GMT

chocdb,

Which phone and OS does your wife have?

Re: Geofencing erratic at best

ShayneS — Thu, 25 Oct 2018 21:46:53 GMT

bplunkett,

What firmware version is your base station running?

Re: New iPhone App - Geofencing Still Useless!....

ShayneS — Mon, 29 Oct 2018 17:25:05 GMT

chocdb,

Have you tried to reboot your base station and devices? you can also try and remove and re-install your Arlo Mobile App

Re: New iPhone App - Geofencing Still Useless!....

chocdb — Tue, 30 Oct 2018 09:03:18 GMT

I tried that based on this suggestion.... no change. Phone still shows as "unavailable"....

Re: New iPhone App - Geofencing Still Useless!....

ShayneS — Tue, 30 Oct 2018 17:25:18 GMT

chocdb,

Are there any special characters in the phone's name? (" ' . .etc)

Re: New iPhone App - Geofencing Still Useless!....

chocdb — Wed, 31 Oct 2018 05:14:12 GMT

No, one is A7P001 and the other is J7P001....

Re: Arlo Pro, Pixel 2, Geofencing - stuck in zone

JasonP911 — Wed, 31 Oct 2018 12:29:10 GMT

No she doesn't.

Re: New iPhone App - Geofencing Still Useless!....

ShayneS — Thu, 01 Nov 2018 16:30:24 GMT

chocdb,

Have you tried to download Apple's new IOS on your devices & test again?

Re: Geofencing erratic at best

bplunkett — Thu, 01 Nov 2018 16:37:06 GMT

Hello Shayne,

I'm running 1.12.0.0_27099 on my hub. It says there are no updates available.

Sorry for the late reply, I wasn't notified anyone had replied to my questions.

Re: New iPhone App - Geofencing Still Useless!....

bplunkett — Thu, 01 Nov 2018 16:38:54 GMT

Hi Shayne,

I have a + in my phone's name. Does that matter? I would imagine many people do, e.g. "Frank's iPhone".

Re: New iPhone App - Geofencing Still Useless!....

ShayneS — Tue, 06 Nov 2018 18:03:15 GMT

bplunkett,

What device are you using? You can try and remove any special characters/symbols from the device name and test again to see if this helps with the issue you are experiencing.

Re: Arlo Pro, Pixel 2, Geofencing - stuck in zone

JasonP911 — Thu, 01 Nov 2018 17:23:31 GMT

Anybody have any luck yet? Wife doesn't have battery op apps running, rebooted phone. Hard reboot on Arlo systems, even created new signons. No special characters. Whats next?

Re: Geofencing not working

awearlo — Sun, 18 Nov 2018 19:27:46 GMT

Same here. Have two IPHONES one of them is just ignored. If I leave with my phone it GF switches to away mode although my wifes phone is still shown "in zone". If my wife leaves (and I am at home) it shows home mode which would be correct. In other word the systems reacts the same as if there would not be a secound phone. Cameras + Phones + App at latest versions. Tried reinstall APPS, restart cameras.

This is very annoying as this problem was already fixed some time in June and reappeard with the new app. I think it is inacceptable that new versions are released badly tested with basic functionalities not working properly. It also seems that known problems are just ignored. A security system that is not reliable is just not worth the money, its useless.

Problems with Arlo Geofencing

DocBN — Mon, 03 Dec 2018 22:48:10 GMT

We have recently installed an Arlo System and have tried using the Geofencing Mode, but it doesn't really work. Mine is the only phone that it really tracks, even though the other registered members of my household have mimicked my phone's settings. It registers all of our phones "In zone" and "Out of zone" but it does not react accordingly, and the system remains armed unless I am home or arms whenever I leave without regard to the rest of the phones. I have done all the troubleshooting recommended on this community that I can find to no avail. Anyone else have this problem, and has anyone found a way to make Geofencing work? Thanks.

Geofencing not working with 2 devices

AncientGeek — Tue, 04 Dec 2018 00:24:59 GMT

I finally had a chance to test Geofencing when my wife and I were in different locations. I was at our vacation home and my wife was at our other home. Cameras that should have been disarmed under those circumstances were armed in both locations and the geofencing settings showed one of us in zone and one of us out of zone for both locations. It apears the device that was "in zone" was being ignored by the geofencing logic.

We are both using iOS 12.1 and V2.6.3 of the App. She has an iPhone X and I have an iPhone XS.

Has anyone else experienced this problem?

Re: Geofencing not working

ElizabethE26 — Tue, 04 Dec 2018 01:29:10 GMT

Same exact problem here. Hopefully it gets fixed soon.