topic Re: Motion detection of my Arlo Pro Cameras don't work in Arlo Pro

Motion detection of my Arlo Pro Cameras don't work

lemaranon — Fri, 19 Oct 2018 02:26:11 GMT

Hi,

I'm having problems with my cameras Arlo Pro. On September 27, I bought 4 cameras together with the base station. Out of the 4 cameras, only one works while the other 3 have problems with the motion detection system. I already tried doing the motion detection test and while I do so the orange LED light blinks correctly. I also placed them at 2.1 mt over the floor as the position's specifications said.

I'm also experiencing problems with the app. I can't change the subscription plan I don't know why?? I currently have the basic plan and when I click the "Mode" tab to change settings, it reads "getting information".

I've tried everything already and nothing works. I've uninstalled and installed the app numerous times and nothing changes. I'm also unable to change any settings directly from the Arlo website.

Can someone help me? Has anyone experienced this? Thanks for your help in advance 🙂

Re: Motion detection of my Arlo Pro Cameras don't work

True-dee — Fri, 19 Oct 2018 12:22:28 GMT

Try taking out the battery and putting it back in.

Re: Motion detection of my Arlo Pro Cameras don't work

ShayneS — Fri, 19 Oct 2018 17:49:09 GMT

lemaranon,

May I ask what country you are in? You can try performing a factory reset and testing your mode feature again.

Re: Motion detection of my Arlo Pro Cameras don't work

lemaranon — Sat, 20 Oct 2018 04:01:45 GMT

Yes, I did it and nothing happened

Re: Motion detection of my Arlo Pro Cameras don't work

lemaranon — Sat, 20 Oct 2018 04:37:59 GMT

Hi True-dee,

Yes, I did it and nothing happened

Re: Motion detection of my Arlo Pro Cameras don't work

lemaranon — Sat, 20 Oct 2018 04:48:08 GMT

Hi ShayneS

I'm from Ecuador, and I'll take your recommendations soon as possible.

By the way, the currently firmware of the base station is 1.11.9.0_26520 and the all cameras is 1.092.0.19_26228

Re: Motion detection of my Arlo Pro Cameras don't work

lemaranon — Sun, 28 Oct 2018 19:41:29 GMT

Yes, I solved it thanks for your help Arlo Team

Re: Motion detection of my Arlo Pro Cameras don't work

Nghiatran — Mon, 29 Oct 2018 00:59:18 GMT

Re: Motion detection of my Arlo Pro Cameras don't work

Nghiatran — Mon, 29 Oct 2018 01:01:28 GMT