topic Re: Arlo pro front camera fails to indicate motion in Arlo Pro

Arlo pro front camera fails to indicate motion

Pennyonthego18 — Mon, 22 Oct 2018 20:24:15 GMT

front camer fails to indicate motion. shows that is on when checked on our phones and when we go live. the back camer is working just fine. we have had the system for about six months and everything was working very well.

we have cheked the settings and all the same for back and front.

Re: Arlo pro front camera fails to indicate motion

JamesC — Mon, 22 Oct 2018 20:24:36 GMT

Pennyonthego18,

Are you using the default "Armed" mode or a custom mode? Is the issue intermittent or does the front camera never detect motion?

JamesC

Re: Arlo pro front camera fails to indicate motion

Pennyonthego18 — Tue, 23 Oct 2018 03:49:39 GMT

We are using the Armed mode. The camera does not detect motion or record at any time but the camera in the back is working properly. The camera in the front had been working properly for 6 months since we first installed it.

Thanks

Re: Arlo pro front camera fails to indicate motion

jguerdat — Tue, 23 Oct 2018 14:52:22 GMT

Can you live view and record manually? Remove the camera from Settings, My Devices and resync. Swap cameras to see if the issue follows the camera or the location.

Re: Arlo pro front camera fails to indicate motion

Pennyonthego18 — Sun, 28 Oct 2018 23:55:35 GMT

we switched camers, we reseng. them, and turned everything off and restarted the system and nothing helped the promblem. we have diecided that the camer is broke and all thoe we still get a feed it will not indicate motion for some reson. i guess we will have to invest in a different system. one we can count on.

Re: Arlo pro front camera fails to indicate motion

jguerdat — Mon, 29 Oct 2018 00:21:50 GMT

You have a warranty - use it. Open a case with support here.

I wish I had the money to be able to throw out a system because one thing quit.