topic Re: Duplicate cameras in Arlo Pro

Duplicate cameras

Bdon88 — Mon, 26 Dec 2016 22:44:47 GMT

Have one camera, was working fine then suddenly it showed multiple cameras on my phone with the same view but couldn't get live picture cause it said they didn't exist. Went in and deleted extra so called cameras but no shows no cameras!!! Reinstalled camera synced it up got all green lights on base but the app only gives me the add device screen on my phone????

Re: Duplicate cameras

pcuser12345 — Tue, 27 Dec 2016 07:37:05 GMT

Same issue work around is delete the app reinstall it may came back same problem it could be cloud service or app it self is buggy I click on mode it show up 3 base station 1 is armed 2 is getting information which totally glitch.

Re: Duplicate cameras

Bdon88 — Tue, 27 Dec 2016 10:53:43 GMT

Found the issue I synced the cameras but had to sync the app with the base. Working ok now except when I try edit a mode for let's say a windy day the update fails with a message " unable to update mode 4001. Have to delete and create a new mode

Re: Duplicate cameras

JamesC — Thu, 29 Dec 2016 17:36:18 GMT

This issue is currently under investigation by the engineering team. I will post an update as soon as I have more information. We appreciate your patience in this process.

JamesC

Re: Duplicate cameras

fat-stig — Wed, 04 Jan 2017 01:26:30 GMT

I have the same duplicate feed issue. If it's any help the duplicates only appear when I log into the Arlo iPhone app on my home network. When I log in on a mobile or other wifi network the app works fine

Re: Duplicate cameras

manofice — Wed, 04 Jan 2017 01:33:37 GMT

That's weird fat-stig, it duplicates for me no matter what network I'm on.

Re: Duplicate cameras

pcuser12345 — Wed, 04 Jan 2017 18:03:19 GMT

It happen randomly so some time it show up 3 base station on if u hit mode

Re: Duplicate cameras

serghe — Wed, 04 Jan 2017 19:23:53 GMT

Just started doing it again. The only temorary fix I found is uninstalling the app and installing again, but after some time it's back to duplicate cameras.

ALSO no push notifications since this morning.

Re: Duplicate cameras

BBFields — Thu, 05 Jan 2017 01:33:55 GMT

Duplicate camera issue. deleted cameras and when trying to re add they will not appear in mode. PLease advise what can be done. Deleted app and reinstalled still not working

Re: Duplicate cameras

manofice — Thu, 05 Jan 2017 02:02:43 GMT

Yeah.... you shouldn't have deleted them. This is obviously a global iOS issue which has been known for a little bit... they really need to fix this. I think netgear needs a better QA department or closer interaction with developers and QA.

Re: Duplicate cameras

pcuser12345 — Thu, 05 Jan 2017 02:15:59 GMT

It should take 2 days show up on iOS App Store it seem they take soo long to fix any bug for the app

Re: Duplicate cameras

manofice — Thu, 05 Jan 2017 02:30:13 GMT

I would say this is way more important than the update that fixed the grey still picture frames... I would have all my iOS developers all hands on deck for this issue...

Re: Duplicate cameras

JamesC — Thu, 05 Jan 2017 16:07:21 GMT

This issue is still being investigated by the engineering team. Please do not attempt to remove the duplicate cameras as this does not resolve the issue. Some users have reported having success by uninstalling the Arlo mobile app and downloading a fresh version from the app store. I will post an update when I have more information.

We apologize for any inconvenience this may cause and thank you for your patience,
JamesC

Re: Duplicate cameras

Mrdv — Fri, 06 Jan 2017 01:42:00 GMT

I am still getting multiple cameras out of knowhere. I have tried to reinstall but still comes multiple cameras. The I tried to uninstall the camera and it deleted them all. Please advise. I have two cameras and my IPhone shows 4 of each

Re: Duplicate cameras

Sye46 — Fri, 06 Jan 2017 06:16:41 GMT

I have the same problem with my Arlo pro. It showed up to three systems in my device and 6 cameras when I only have 3. Before I saw this thread I removed the devices and now I have to re sync all the cameras and I lost my profiles I created. This sucks

Re: Duplicate cameras

Arlouser071619 — Sat, 07 Jan 2017 01:06:33 GMT

Need a solution quickly. Planning on returning my setup due to this issue!

Re: Duplicate cameras

manofice — Sat, 07 Jan 2017 01:40:31 GMT

Wtf2017: I wouldn't return your system from an app glitch that they will hopefully fix soon. I'm experiencing the same issue and it's annoying, but it will get fixed. The website works normally as well. Hang in there!

Re: Duplicate cameras

pcuser12345 — Sat, 07 Jan 2017 01:44:24 GMT

The app should be on App Store 1 to 2 days haven't haven't work on fixing any bug the app is bricked with 3 bases ruin and recording edit pencil is missing it's bricked

Re: Duplicate cameras

pcuser12345 — Sat, 07 Jan 2017 01:52:03 GMT

No solution at all even u install it he app the problem will come back web browser work just fine. App deliver doesn't keep up software update only they release new product like baby arlo

Re: Duplicate cameras

manofice — Sat, 07 Jan 2017 02:31:16 GMT

Yeah, I am a bit surprised they released Arlo Go and Arlo Baby when there are ALOT of issues with the Pros hardware wise and software wise.