topic Re: Arlo Pro Live Feed Lag in Arlo Pro

Arlo Pro Live Feed Lag

Pkles — Thu, 25 Oct 2018 22:46:59 GMT

I've unboxed it and installed it yesterday and I am having this exactly same issue with the live feed delay. Very very dissapointed as it is a very expensive security system.

Re: Arlo Pro Live Feed Lag

ShayneS — Thu, 25 Oct 2018 22:48:12 GMT

Pkles,

What is the issue you are expericing with your system? Can you provide us a few more details?

Re: Arlo Pro Live Feed Lag

Pkles — Fri, 26 Oct 2018 13:15:30 GMT

It takes about 15 seconds for the live feed to start after clicking on "play" button and the video has about a 10 second delay, so this cannot be considered near-real time. I have a 60Mbps/10Mbps Download/Upload Internet connection and the camera wireless reception is great.

Re: Arlo Pro Live Feed Lag

pc2k17 — Fri, 26 Oct 2018 15:03:09 GMT

This is a cloud based camera system, it's never going to be "real time" there will always be a small lag do to the cameras contacting the arlo base, then the base contacting the servers, then the servers responding, then the base telling the cameras what to do.

However you're delay seems a bit excessive. While on 4G LTE, just tested now, it takes me about 7 seconds for a live feed to start, live video delay is about 1-2 seconds, about 2 seconds for the camera to start recording after detecting motion.

Do you get different / better results when on 4G LTE vs WiFi?

Re: Arlo Pro Live Feed Lag

Pkles — Fri, 26 Oct 2018 15:09:02 GMT

Over Wifi (with good signal) It takes about 15-20 seconds to start streaming live feed, and the video delay is about 7-10 seconds...

Re: Arlo Pro Live Feed Lag

Pkles — Fri, 26 Oct 2018 15:12:20 GMT

Same results over 4G...

Re: Arlo Pro Live Feed Lag

pc2k17 — Fri, 26 Oct 2018 15:19:03 GMT

What phone and version of operating system are you using?

What firmware version for the base and firmware version for the cameras?

Try restarting your whole network, then restart the arlo base once internet is back up, then pull batteries on cameras and reinsert so they reset and connect again.

Re: Arlo Pro Live Feed Lag

Pkles — Fri, 26 Oct 2018 15:25:05 GMT

I'm using a Samsung S7 with the latest Android version. Same results over the web interface using Chrome over Linux.

Camera firmware version is: 1.092.0.19_26228

Base firmware version is: 4R04797BA5DAD

Already restarted de Base station with same results. Will also try restarting the cameras as you said.

Re: Arlo Pro Live Feed Lag

Pkles — Fri, 26 Oct 2018 15:33:01 GMT

Restarted the camera but still having the same delay: 15 seconds to start the Live Feed, and a lag of 5 seconds in video. What's interesting about this is that when I push to talk over the camera, the audio delay i about just 1,5 seconds.

Re: Arlo Pro Live Feed Lag

pc2k17 — Fri, 26 Oct 2018 17:04:14 GMT

You listed the base station serial number. Firmware should be same format as camera. Just want to make sure your up to date on firmware.

Since you use linux I assume you know how to do a tracert, try one to arlo.netgear.com see if you see anything that could be causing the big delay. (it should trace route to an AWS server in Europe)

Re: Arlo Pro Live Feed Lag

Pkles — Fri, 26 Oct 2018 17:27:37 GMT

Sorry for that. The Base station firmware version is: 1.12.0.0_27099

arlo.netgear.com seems to be rejecting ICMP packages, so pinging/tracerouting to check latency is not working.

Nonetheless this is the traceroute results:

1 192.168.0.1 2.993ms 3.286ms 3.026ms
2 192.168.1.1 2.794ms 1.891ms 3.146ms
3 200.40.162.197 5.799ms 5.312ms 5.460ms
4 200.40.162.76 6.882ms 6.220ms 5.461ms
5 38.104.95.246 152.533ms 181.410ms 148.811ms
6 * * *
7 129.250.2.202 262.053ms 261.696ms 261.970ms
8 212.73.243.150 258.158ms 257.953ms 257.646ms
9 154.54.24.221 161.436ms 160.804ms 161.351ms
10 213.248.99.214 246.263ms 242.469ms 242.295ms
11 54.239.100.88 260.786ms 264.702ms 275.946ms
12 154.54.60.6 251.032ms 250.692ms 250.079ms
13 54.239.42.109 262.291ms 261.390ms 261.221ms
14 149.14.196.218 245.140ms 244.322ms 244.468ms
15 * * *
16 52.93.101.46 263.362ms 262.945ms 316.126ms
17 * * *
18 52.93.101.44 262.872ms 262.239ms 265.056ms
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 52.93.7.57 251.545ms 250.904ms 251.950ms

Latency seems to be around 250ms. This value isn't optimal for sure (although isn't as bad neither). Remember, audio comunication, which I guess is been processed in the same datacenters, is reponding much faster, with a 1,5 seconds delay.

Re: Arlo Pro Live Feed Lag

pc2k17 — Fri, 26 Oct 2018 17:35:34 GMT

Yes while not optimal, I just did a tracert and got worse results than you, so probably not the issue.

I do notice that the base firmware you posted is not a version I have seen before. I'm in the arlo beta program and my firmware changes from time to time, but I'm pretty sure the latest base station firmware should be 1.11.9.0_26520. That would be for a arlo pro base. Do you have an arlo pro base or a arlo pro 2 base?

Re: Arlo Pro Live Feed Lag

Pkles — Fri, 26 Oct 2018 17:38:23 GMT

I bought an Arlo pro camera + base station bundle. I also bought an extra arlo pro cam but I haven't yet installed it.

As soon as I was setting up the system for the first time (3 days ago) the system did an automatic firmware update (for base and camera).

Re: Arlo Pro Live Feed Lag

pc2k17 — Fri, 26 Oct 2018 17:46:44 GMT

Interesting. I haven't even seen that firmware number in the beta program and as far as I know, we test all firmware before it gets rolled out. I currently have the production version I mentioned after testing another version and being rolled back to production firmware. Something is not right and maybe the cause of the delay.

What I'd try if I were you......... Send a private message to the forum moderator JamesC. Have him check your account and make sure you're not setup in some test group by accident because that happened to me before with a camera. Let him know what version firmware you have and have him make sure you get the correct production firmware.

Re: Arlo Pro Live Feed Lag

Pkles — Fri, 26 Oct 2018 17:56:48 GMT

Alright, thanks, so that might be the problem. Wouldn't be better if you contact him?

Re: Arlo Pro Live Feed Lag

pc2k17 — Fri, 26 Oct 2018 18:04:11 GMT

I'm just a normal user like you, even though I'm in the beta, I don't have any pull lol. He will probably want some person account info from you like your account sign in name, base serial number, etc, so he can look up your account.

Re: Arlo Pro Live Feed Lag

Pkles — Fri, 26 Oct 2018 18:06:05 GMT

Oh, sorry and thanks!! I thought you were part of the staff members! I will try to contact him directly.

Re: Arlo Pro Live Feed Lag

Spyhunter1 — Sun, 17 Feb 2019 18:52:31 GMT

Same problem. Just bought it 2 days ago. Like everything but the live feed and voice. Thought it was a connection issue, but I see everyone having same problem. Fix it or it's going back.

Re: Arlo Pro Live Feed Lag

ShayneS — Tue, 19 Feb 2019 18:48:20 GMT

@Spyhunter1

What firmware version is you cameras & base running? Does this occur over WIFI or data?

Re: Arlo Pro Live Feed Lag

Justin007 — Sun, 03 Mar 2019 06:09:38 GMT

I wish I had only 10 second delay with live view... My live view is 30+ seconds behind real-time and the longer you view it the further and further it gets behind real-time. So disappointing...