topic I Can't Upgrade Firmware in Arlo Pro

I Can't Upgrade Firmware

mvllama — Fri, 26 Oct 2018 16:48:10 GMT

it say I have to upgrade fireware but fails everytime, arlo pro

I Can't Upgrade Firmware

jguerdat — Fri, 26 Oct 2018 16:48:25 GMT

Try restarting the base and reinsert the battery in the camera.

Re: I Can't Upgrade Firmware

mvllama — Mon, 29 Oct 2018 14:30:51 GMT

Still didn't work ! I get short videos but no live feed

Re: I Can't Upgrade Firmware

jguerdat — Mon, 29 Oct 2018 18:23:51 GMT

What device/OS? Have you tried both the app and a browser?

Re: I Can't Upgrade Firmware

mvllama — Mon, 29 Oct 2018 18:27:57 GMT

Android phone, Windows 10 pc .. tried both even reset everything ..

Re: I Can't Upgrade Firmware

jguerdat — Mon, 29 Oct 2018 18:37:02 GMT

It may be useful/fastest to do a system reset and start fresh. Remove everything from Settings, My Devices, claim the base and sync the cameras.

Re: I Can't Upgrade Firmware

mvllama — Mon, 29 Oct 2018 18:54:42 GMT

What do you mean claim the base

Re: I Can't Upgrade Firmware

jguerdat — Mon, 29 Oct 2018 19:13:42 GMT

Claiming the base adds it to your account, just as you di when you first set up the system. After resetting by removing all devices from Settings, My Devices, use the Add Device button (web) or + (app) to claim/add the base to yur account. Then sync the cameras.