topic Cameras will not update firmware in Arlo Pro

Cameras will not update firmware

D-rod — Thu, 05 Jan 2017 16:42:15 GMT

Cameras will not update firmware and night vision does not work.

Re: Cameras will not update firmware

jguerdat — Thu, 05 Jan 2017 16:43:05 GMT

What have you tried so far?

Re: Arlo Pro

JamesC — Thu, 05 Jan 2017 16:42:52 GMT

D-rod,

Who is your ISP and what are you download/upload speeds? Do you get any error messages when attempting to update your cameras?

JamesC

Re:one of my cameras will not down load the new firmware

Smileyhoe — Sat, 07 Jan 2017 22:38:20 GMT

jguerdat wrote:
What have you tried so far?

Just tried the download, camera blinks like it is supposed to then just goes back to update available

jguerdat wrote:
What have you tried so far?

Re: Re:one of my cameras will not down load the new firmware

jguerdat — Mon, 09 Jan 2017 16:16:43 GMT

What are your Internet download and upload speeds as reported by speedtest.net? Have they updated after being left on overnight?

Re: Cameras will not update firmware

MusicMaker96797 — Sun, 19 Mar 2017 02:24:29 GMT

I have the same issue. Just bought another two cameras for my system (I started with two, this would be number 4).

One of the two cameras updated the firmware. The second seemed to try to do it, but then after blinking as it was supposed to for a minute or so, now simply says "update the firmware" and then when I try to do so, it just cycles back to the main screen.

I pulled the batteries, removed the camera, resynched the camera, added it to my account, and tried again.

Twice. Each time the firmware does not update. It just immediately exits without updating anything, but doesn't show me any image on the camera.

Re: Cameras will not update firmware

jguerdat — Sun, 19 Mar 2017 12:10:49 GMT

Did it update overnight?

Re: Cameras will not update firmware

KevinBru — Fri, 25 Aug 2017 00:49:34 GMT

Had the same issue. Support asked me to log out of the app and sign back in. Voila the update button disappeared. I went into the camera settings to verify the firmware was the same as the other camera and it was.

Re: Cameras will not update firmware

JJtheNovice — Fri, 25 Aug 2017 01:16:02 GMT

I just added two cameras to my system and the second camera kept saying there was an update even tho I chose the update option. Turns out it did update (probably the first time). When I logged out of the Arlo app and closed down my browser (chrome) and then started browser and then logged back in to Arlo app everything was good. Everything was good and the second camera had updated. Hope this helps.