topic New App Update Trouble Creating Activity Zones in Arlo Pro

New App Update Trouble Creating Activity Zones

Anurags76 — Thu, 25 Oct 2018 20:34:20 GMT

I recently moved my camera from front door to the backyard. Now while creating a new activity zone the camera shows the snapshot from the previous location. So far I have not found a way to refresh the snapshot hence not able to set the activity zone accurately. This is a paid feature but looks like Arlo broke it with the recent update. Any idea how I can get around this issue?

New App Update Trouble Creating Activity Zones

jguerdat — Thu, 25 Oct 2018 20:34:54 GMT

While I can't be sure (there's nothing moving out there), it appears that tapping the existing snapshot will refresh the image - at least there's a brief message during the apparent refresh. This is on Android.

New App Update Trouble Creating Activity Zones

Anurags76 — Thu, 25 Oct 2018 20:35:04 GMT

Yeah, I tried that too but it didn't work. Thanks for the suggestion though.

New App Update Trouble Creating Activity Zones

jguerdat — Thu, 25 Oct 2018 20:35:17 GMT

Try logging out and back in. You may need to try a browser.

Re: New app update. Trouble creating Activity zones

Anurags76 — Wed, 24 Oct 2018 20:04:18 GMT

There was supposed to be a Snapshot button under Video Settings in Android App which is missing. Once I logged in using from my computer and navigated to Video Settings, the snapshot immediately got updated and also showed the Snapshot button. Thanks for the sugestion.