topic Re: Arlo Wireless Cameras How to Have more than one person who can turn cameras on and off in Arlo Pro

Arlo Wireless Cameras How to Have more than one person who can turn cameras on and off

Choobey — Wed, 04 Jan 2017 14:22:16 GMT

My husband set up the cameras and added me as a friend, but I cannot turn the cameras on and off. I want to be able to turn off cameras when I am home so we are not using the battery, but mine only allows me to see video. How do we set it up so I can turn them on and off as well?

Thanks.

Re: Arlo Wireless Cameras How to Have more than one person who can turn cameras on and off

TomMac — Wed, 04 Jan 2017 15:00:16 GMT

The primary user has to grant the "friends' access to the different functions

Re: Arlo Wireless Cameras How to Have more than one person who can turn cameras on and off

Choobey — Wed, 04 Jan 2017 16:38:30 GMT

He has gone in and updated all the setting and I still cannot turn them on and off. I am wondering if I have to set it up as my own user and put in the serial numbers, etc. We are pretty technically savvy people and it just does not seem to be easily giving me access to have my access full like his. He has his geo settings hooked up and everything.

Re: Arlo Wireless Cameras How to Have more than one person who can turn cameras on and off

TomMac — Wed, 04 Jan 2017 17:00:48 GMT

It's not really rocket science 🙂 ( maybe its that your using the ios app ? .. it's been a bit glichy since the last release )

try it on a PC if able at https://arlo.netgear.com/

read this just in case; https://community.netgear.com/t5/Arlo-Knowledge-Base/How-do-I-add-friends-to-my-Arlo-account/ta-p/40

Re: Arlo Wireless Cameras How to Have more than one person who can turn cameras on and off

TomMac — Wed, 04 Jan 2017 17:03:54 GMT

ps here's the control you can have;

https://community.netgear.com/t5/Arlo-Knowledge-Base/What-privileges-do-my-friends-have-when-I-grant-them-access/ta-p/1103229

Re: Arlo Wireless Cameras How to Have more than one person who can turn cameras on and off

Choobey — Wed, 04 Jan 2017 18:53:00 GMT

We are using iPhones, so perhaps that is the issue. Thanks, let me see if we can try just logging in on the PC and adding me rights from there. It seemed it would be simple that is why it was so weird! It sends me a message when he updates my profile, but when I look at my ap there is nothing new, so maybe it is the stupid AP. Thanks.

Re: Arlo Wireless Cameras How to Have more than one person who can turn cameras on and off

Choobey — Wed, 04 Jan 2017 18:56:22 GMT

This does not mention that Friends can turn cameras on and off so perhaps that is the issue as well:

Friends who are granted access rights can do the following:

Play and pause video footage
Record video footage
Mute the speaker
Enter full-screen view
View live footage
Zoom and drag video footage
Control brightness
Access and change modes - IS CHANGE MODES TURN ON AND OFF?
View motion detection statuses
Manually record
Take snapshots
Favorite, share, download, and delete video footage

Re: Arlo Wireless Cameras How to Have more than one person who can turn cameras on and off

jguerdat — Wed, 04 Jan 2017 19:56:06 GMT

Changing modes is not the same as the On/Off control for each camera in Settings, My Devices.

Re: Arlo Wireless Cameras How to Have more than one person who can turn cameras on and off

TomMac — Wed, 04 Jan 2017 20:27:41 GMT

Yes... the FRIENDS can change modes... which is what you want...

the ON/OFF in SETTINGS is really for privacy...It ONLY allows the primary to control so when you do share, others aren't peeping when you don't want to share. ie bedroom, child's room at night , etc