topic Re: No Videos in library after setting up USB storage. in Arlo Pro

No Videos in library after setting up USB storage.

crmr — Wed, 04 Jan 2017 17:54:10 GMT

Hi,

I recently pluged off the USB storage from my system and since I did that I videos are not saved in my libary any more! how can I fix this? so videos continue to record in the cloud?

thank you

Re: Arlo Pro

Streak2 — Tue, 03 Jan 2017 21:22:32 GMT

Have you tried restarting the base?

Re: Arlo Pro

crmr — Tue, 03 Jan 2017 21:26:41 GMT

Yes, but it didn't solve the problem. Thanks for your help

Re: Arlo Pro

Streak2 — Tue, 03 Jan 2017 21:57:26 GMT

When you go to settings, your base, local storage what is shown there?

Re: Arlo Pro

crmr — Tue, 03 Jan 2017 22:03:30 GMT

It shows "no USB device connected" and USB recording is off and automatic overwrite is off too. Thank you

Re: Arlo Pro

Streak2 — Tue, 03 Jan 2017 22:16:50 GMT

That's odd. I have never used USB recording and mine is set to on. Will it let you set it to on with no USB device attached?

Also, the windows app. says :-

SD Card Recording (set to on)

Automatic Overwrite (set to on)

Enabling this allows new recordings overwrite old recordings when available storage falls below 5MB

No SD card plugged in

When there is no SD option on the Arlo Pro's. I guess it's an error in the PC app.

Re: Arlo Pro

crmr — Wed, 04 Jan 2017 05:21:00 GMT

Thanks for your help Streak2! I set everything as you have it on your settings, hopefully it will solve the problem. I am on a business trip right now so I hope I won't be able to test the settings until I get back home 🙂 but I will give you some feedback next week!!!
Thank you

Re: Arlo Pro

jguerdat — Wed, 04 Jan 2017 14:37:24 GMT

Streak2 wrote:

That's odd. I have never used USB recording and mine is set to on. Will it let you set it to on with no USB device attached?

Also, the windows app. says :-

SD Card Recording (set to on)

Automatic Overwrite (set to on)

Enabling this allows new recordings overwrite old recordings when available storage falls below 5MB

No SD card plugged in

When there is no SD option on the Arlo Pro's. I guess it's an error in the PC app.

I don't know where you got this unless it's a copy and paste from the Q cameras. The Pro base settings show:

USB Device Recording - slider for on/off

Automatic Overwrite - slider for on/off

Enabling this allows new recordings overwrite old recordings when available storage falls below 5MB

The name of your USB device - Ready

Re: Arlo Pro

Streak2 — Wed, 04 Jan 2017 15:51:02 GMT

@jguerdat

I have tested this on two different Arlo Pro bases one at home and one at a client and it's the same when accessed via the PC app. It however shows correctly from my Android device.

On the one Arlo Q I have installed when I go to settings there, there is no local storage option.

Re: Arlo Pro

jguerdat — Wed, 04 Jan 2017 18:31:28 GMT

I misspoke about the Q - should have said Q Plus. Sorry 'bout that.

As for the browser issue, I'd suggest clearing the cache as well as trying a different browser. I have tried using Chrome with no issues.

Re: Arlo Pro

Streak2 — Wed, 04 Jan 2017 18:50:16 GMT

Tested with Chrome, Edge and IE with cache cleared on two different PCs, one having never visisted the https://arlo.netgear.com/#/login site.

Same result!! It's not browser related.

Re: No Videos in library after setting up USB storage.

jguerdat — Wed, 04 Jan 2017 19:54:32 GMT

Huh - here's mine:

https://dl.dropboxusercontent.com/u/4960473/Screenshot_20170104-145013.png

Re: No Videos in library after setting up USB storage.

Streak2 — Wed, 04 Jan 2017 20:17:12 GMT

I think I found the quirk.

When there is no USB device plugged in it reports as an SD card as per my image.

When a USB device is plugged in then it correctly reports as it should.

Remove the USB device and it reverts to SD.

Netgear are lucky to have us as beta testers!!!

Re: No Videos in library after setting up USB storage.

jguerdat — Wed, 04 Jan 2017 20:32:07 GMT

Not here - just tried it multiple times.

Re: No Videos in library after setting up USB storage.

Streak2 — Wed, 04 Jan 2017 20:40:49 GMT

The SD on screen immediately changes to USB as I plug in the USB device.

When I unplug the USB device, it stays as USB until I log off and then log in again when it changes back to SD.

Try and remove the USB device then re-login.

As mentioned this is only on the PC interface not on the Android app.