topic Re: Incompatible Charger Error in Arlo Pro

Incompatible Charger Error

SailorBill — Tue, 16 Oct 2018 01:16:12 GMT

I've read the Incompatible Charger Error threads and it's blamed on moisture, etc. but I've had my Arlo Pro setup for a year and every single time I go to charge my cameras with the supplied charger and cable the error pops up and it requires multiple attempts to get them to connect to the charger. Something else is wrong. It isn't moisture. Don't worry about me, I'll keep plugging it in and unplugging them until they connect and I'll be fine, but something else is going on other than "User Error".

Re: Incompatible Charger Error

ShayneS — Tue, 16 Oct 2018 23:27:27 GMT

SailorBill,

Have you tried contacting Customer Support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Incompatible Charger Error

wwb_1 — Thu, 18 Oct 2018 00:09:07 GMT

Definitley something going on with arlo backend/software. I have 9 cameras and am getting this error message as well now!

Re: Incompatible Charger Error

ShayneS — Thu, 18 Oct 2018 16:20:43 GMT

wwb_1,

Are you receiving this error with all you 9 cameras or is this isolated to a single camera?

Re: Incompatible Charger Error

wwb_1 — Fri, 19 Oct 2018 01:36:26 GMT

Yes on 4 at my current location. The charger and cord being used, charges my cell phone just fine!

Re: Incompatible Charger Error

ShayneS — Fri, 19 Oct 2018 18:16:05 GMT

Due to the amount of issues described, I suggest contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support