https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-draining-battery-lagging-notifications-going-offline/m-p/1641209#M45199 <P>I have same issues.&nbsp; Cameras just go offline for no reason.&nbsp; Totally regret this purchase but I've been trying to make it work.&nbsp; I just found out there's a new firmware update needed so I will now take down all of my cameras and attempt to update the firmware for them as well as the base station.&nbsp; My guess is I will continue to have issues where my cams go offline.&nbsp; Then I think the next option is to check for wifi interference and potentially changing the wifi channel.&nbsp; I have had success connecting to support through the chat with Chrome (not IE)</P> Wed, 17 Oct 2018 21:00:19 GMT jd3 2018-10-17T21:00:19Z https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-draining-battery-lagging-notifications-going-offline/m-p/1640547#M45065 <P>I really regret purchasing this system (Arlo Pro - 3 cameras).&nbsp; Initially the reason was battery life and lag time.&nbsp; I realize that battery life of&nbsp; 'up to six months' means less than six months, but I barely get a month of battery life from each camera. Notification lag time is also an issue.&nbsp; What is the point of receiving a notification after you have heard someone ring the doorbell or knock on the door?</P> <P>&nbsp; The latest issue I'm having is that my cameras are offline.&nbsp; The batteries are charged, the base station is connected to the internet (and has been restarted/reset), but the app won't allow me to change the status of my cameras.&nbsp; So essentially I have 3 dummy security cameras that cost me over $500.&nbsp; Customer support really doesn't exist, just refers customers with issues to the faq or the community for help.&nbsp; There is a 'live chat' option that I have never been able to successfully 'chat' with someone.&nbsp;</P> <P>&nbsp; I would love to be able to return this system, but I'm sure I can't because I purchased last December.&nbsp; I am going to talk to a manager at lowes (purchased at lowes.com) to see if they will take it back.&nbsp; If they won't take it back, I'm going to try craigslist or just throw it away.&nbsp; This system isn't worth the hastle.&nbsp;</P> Wed, 17 Oct 2018 20:59:18 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-draining-battery-lagging-notifications-going-offline/m-p/1640547#M45065 jvak 2018-10-17T20:59:18Z https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-draining-battery-lagging-notifications-going-offline/m-p/1641209#M45199 <P>I have same issues.&nbsp; Cameras just go offline for no reason.&nbsp; Totally regret this purchase but I've been trying to make it work.&nbsp; I just found out there's a new firmware update needed so I will now take down all of my cameras and attempt to update the firmware for them as well as the base station.&nbsp; My guess is I will continue to have issues where my cams go offline.&nbsp; Then I think the next option is to check for wifi interference and potentially changing the wifi channel.&nbsp; I have had success connecting to support through the chat with Chrome (not IE)</P> Wed, 17 Oct 2018 21:00:19 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-draining-battery-lagging-notifications-going-offline/m-p/1641209#M45199 jd3 2018-10-17T21:00:19Z