topic Arlo Pro first camera not recording and second camera going offline in Arlo Pro

Arlo Pro first camera not recording and second camera going offline

Newk430 — Tue, 16 Oct 2018 23:24:27 GMT

I’ve had the Arlo Pro Cameras for several months with little issues. One of my cameras stopped recording videos to the library even though I know for a fact there has been motion. The running man is black in color. The other camera is acting appropriately. Lately this same camera has inexplicably been going offline and having to be manually reset. Related? Any help? Thanks!

Re: Arlo Pro first camera not recording and second camera going offline

JessicaP — Tue, 16 Oct 2018 23:24:43 GMT

Hey @Newk430,

For your first camera, try to adjust the motion sensitivity and see if that records any videos when motion is detected.

For your second camera, make sure that you have enough batteries and the connectivity between your Base Station. You can read how to troubleshoot your camera going offline here: My Arlo Wire-Free, Arlo Pro Wire-Free, or Arlo Pro 2 Wire-Free camera is offline; how can I troubleshoot it?