topic Re: arlo pro won't allow me to edit "Armed"mode or accept new modes in Arlo Pro

arlo pro won't allow me to edit "Armed"mode or accept new modes

coryjohnston — Sat, 13 Oct 2018 15:53:36 GMT

I'm trying to edit the "armed mode" to stop sending emails and decrease the motion sensitivity but it won't allow me to save any edits. They just go right back to the default.

I tried creating a new mode, but after hitting "save" the little arlo bird just cucles endlessly and the new mode never saves.

Re: arlo pro won't allow me to edit "Armed"mode or accept new modes

mmiranda51 — Sat, 13 Oct 2018 16:09:16 GMT

I am having the same issue. I've tried it on different browsers. I'm not able to edit or create modes in the iOS mobile app either, it hangs on "Getting information".

This is really frustrating and may return the system and go with a different brand if this isn't resolved.

Re: arlo pro won't allow me to edit "Armed"mode or accept new modes

jguerdat — Sat, 13 Oct 2018 20:12:41 GMT

Just tried this myself on Android with the same results. Open a case with support here by clicking the Contact Support link at the bottom here and again on the new page. The 3rd page will give you options.

Re: arlo pro won't allow me to edit "Armed"mode or accept new modes

mmiranda51 — Sat, 13 Oct 2018 22:10:51 GMT

I dont work for the development or qa teams at Netgear. I don’t feel like it’s my responsibility to open support tickets for something that is an error on a production app. This is basic functionality. It shouldn’t have made it out the door with this error.

Might be returning these cameras back to the store sooner that later.

Re: arlo pro won't allow me to edit "Armed"mode or accept new modes

fumadilo — Sun, 14 Oct 2018 03:07:47 GMT

I too have this problem. 😞

Re: arlo pro won't allow me to edit "Armed"mode or accept new modes

JamesC — Mon, 15 Oct 2018 21:08:38 GMT

New base station firmware was recently released. See here: Firmware Release Notes

Are you still experiencing the issue after verifying that your system has the latest firmware version?

JamesC

Re: arlo pro won't allow me to edit "Armed"mode or accept new modes

JJKCCO — Mon, 15 Oct 2018 22:58:20 GMT

I can confirm that my system is not saving my settings and has the latest firmware.

Re: arlo pro won't allow me to edit "Armed"mode or accept new modes

fumadilo — Tue, 16 Oct 2018 01:38:08 GMT

I still have the same issue with the latest firmware, released today.

Re: arlo pro won't allow me to edit "Armed"mode or accept new modes

fumadilo — Tue, 16 Oct 2018 02:22:15 GMT

Update: I just fixed this issue by uninstalling and reinstalling the device from/to my account.