topic Re: Receiving notifications but no new videos in Arlo Pro

Receiving notifications but no new videos

657Milton — Thu, 11 Oct 2018 19:59:37 GMT

Everytime there is new activity on either of my cameras, rather than showing the actual number of new videos in the library, I get a notification that there are 1600+ new videos in the library. I have tried deleting ALL of the stored videos numerous times to see if that would help with no luck. Any help or advise would be appreciated.

Re: Receiving notifications but no new videos

JessicaP — Thu, 11 Oct 2018 19:59:48 GMT

Hey @657Milton,

Is this happening on your the app and on the web? Do you have a screenshot where the notification will show that you have 1600+ new videos in the library?

Re: Receiving notifications but no new videos

657Milton — Mon, 15 Oct 2018 03:01:01 GMT

Hey JessicaP,

I don’t usually access my arlo account only. This is solely from the app. It won’t let me attach a file in this reply for some reason. I can email it if you like.

Re: Receiving notifications but no new videos

JessicaP — Mon, 15 Oct 2018 18:35:13 GMT

Feel free to send it to me via PM so I can take a look 🙂