topic Re: Change subscription from premier to basic in canada in Arlo Pro

Change subscription from premier to basic in canada

Bucklake — Mon, 08 Oct 2018 18:52:05 GMT

I live in Canada and can’t change my subscription from premier back to basic. I have 4 cameras and have not seen any improvement with premier. When I logon and go to, settings, subscription, there is no option to cancel service in order to go back to basic?

Re: Change subscription from premier to basic in canada

jguerdat — Mon, 08 Oct 2018 20:31:34 GMT

I see my plan and a link that says Change Plan. In there are the 3 plans, including basic, that you can choose.

Re: Change subscription from premier to basic in canada

Bucklake — Tue, 09 Oct 2018 01:55:36 GMT

I get to where I can choose between the 3 plans, I change from premier to basic then hit the change and nothing happens.

Re: Change subscription from premier to basic in canada

jguerdat — Tue, 09 Oct 2018 11:49:41 GMT

@JamesC? You may need to open a case with support here.

Re: Change subscription from premier to basic in canada

Bucklake — Tue, 09 Oct 2018 15:40:01 GMT

Hi James, when I get to where it shows the 3 choices of subscription, I change from premier to basic. There is an area below that to put in a code? Then below that a change button, I tap on that, nothing happens. I logout then go back in and it still shows premier?

Bucklake

Re: Change subscription from premier to basic in canada

JamesC — Tue, 09 Oct 2018 17:33:52 GMT

Bucklake,

Can you provide a screenshot? After selecting "Basic" you should be able to click "continue" and follow the flow to commit the changes.

What client are you using (Android or Web)? Do you see the same behavior on both?

JamesC

Re: Change subscription from premier to basic in canada

Bucklake — Tue, 09 Oct 2018 19:22:16 GMT

James, I got it to work!

Thanks,

Bucklake

Re: Change subscription from premier to basic in canada

JamesC — Tue, 09 Oct 2018 20:15:30 GMT

Bucklake,

Great! Thanks for letting us know.

JamesC