topic Re: Anyone having luck with speaker volume on the Arlo Pro in Arlo Pro

Anyone having luck with speaker volume on the Arlo Pro

Trucha — Fri, 28 Oct 2016 18:25:39 GMT

I know there's a topic with low speaker volume coming out of the Pro. Can someone confirm that it can be used to communicate with someone at the front door like the Ring for example.

Re: Anyone having luck with speaker volume on the Arlo Pro

jguerdat — Fri, 28 Oct 2016 18:26:44 GMT

Use of a computer or maybe the iOS app works fine. It's the Android app for sure that has issues.

Re: Anyone having luck with speaker volume on the Arlo Pro

Trucha — Fri, 28 Oct 2016 18:31:34 GMT

Good to know thata what I'm using Android however low speaker volume using IOS as well sorry don't have the version but it's a new I Phone

Re: Anyone having luck with speaker volume on the Arlo Pro

dsq — Sat, 29 Oct 2016 23:30:17 GMT

Speaker volume out of the Arlo Pro using my iPhone 4 and 7 is very low. Almost pointless having a speaker in the camera.

I wish there was an accessory for the Arlo that was a powered speaker that would put out some volume.

Re: Anyone having luck with speaker volume on the Arlo Pro

Psaras — Sun, 30 Oct 2016 04:26:46 GMT

duplicate post sorry

Re: Anyone having luck with speaker volume on the Arlo Pro

Psaras — Sun, 30 Oct 2016 04:25:31 GMT

iOS app is also inuadible as all users have reported. I have tested it on iPad, iPhone 6, iPhone 6s and iPhone7on network and via internet -- all inadible out of the Pro's speaker. 20-25db ie a whisper at 3' at 100% volume.

Re: Anyone having luck with speaker volume on the Arlo Pro

prof57 — Sun, 30 Oct 2016 14:34:32 GMT

There is definitely a problem with sound (weak sound). I have tried arlo app on ios 10.1 running on Iphone 6s, Firefox on windows 10, as well as Chrome on windows 10. Outcome is still very week sound even though setting for sound is 100%. In all of my tests-indoor as well as outdoor cameras-you can hardly hear the sound when you are 10-15 fr from the camera. This occurs on all four of my cameras. Has anyone talked to customer support? Did Netgear indicate how many dbs should the speaker produce?

Re: Anyone having luck with speaker volume on the Arlo Pro

jguerdat — Sun, 30 Oct 2016 19:47:29 GMT

No idea on ultimate sound level but with W10 you may be able to increase the mic gain, depending on the sound card driver. I had to increase mine.

Re: Anyone having luck with speaker volume on the Arlo Pro

JamesC — Mon, 31 Oct 2016 17:34:30 GMT

We are aware of an issue with audio on the Arlo Pro and are currently working hard toward implementing a fix as soon as possible. I will keep you updated with any new information I receive on this topic.

JamesC

Re: Anyone having luck with speaker volume on the Arlo Pro

Shadowboricua — Tue, 01 Nov 2016 16:04:23 GMT

Same problem here. Tried iOS, Android, PC, Mac, etc... still low volume.

Re: Anyone having luck with speaker volume on the Arlo Pro

jguerdat — Tue, 01 Nov 2016 16:12:36 GMT

At least on my PC, increasing the mic gain worked fine. I can't do that for the app.

Re: Anyone having luck with speaker volume on the Arlo Pro

ldefrenne — Tue, 01 Nov 2016 16:33:40 GMT

Wondering if it can be fixed via firmware upgrade or if they just physically can't pull off volume. Wanting to buy but this is throwing me off for now.

Re: Anyone having luck with speaker volume on the Arlo Pro

jguerdat — Tue, 01 Nov 2016 21:54:32 GMT

Since it works fine on a computer, it's a software issue.

Re: Anyone having luck with speaker volume on the Arlo Pro

JamesC — Tue, 01 Nov 2016 23:14:14 GMT

Update: Engineering has identified the root cause of this issue. We are currently testing the fix internally and hope to have a release very soon that should resolve the issue.

Thank you for your patience during this process.

JamesC

Re: Anyone having luck with speaker volume on the Arlo Pro

Larc4 — Sun, 06 Nov 2016 04:06:07 GMT

Any news on the update? Iread in another forum that the issue was fixed, but mine isn't.
How do I check if there is a firmware update?

Re: Anyone having luck with speaker volume on the Arlo Pro

Shadowboricua — Sun, 06 Nov 2016 12:08:53 GMT

No luck. There was an update but I am not sure that it fixed the problem. At least not mine, the volume is still unacceptable low. I am not sure how the girl from the video/adverstisement gets the attention of the mailman.

Re: Anyone having luck with speaker volume on the Arlo Pro

Dill_ — Sun, 06 Nov 2016 20:26:32 GMT

I love this system for what it is. I think the speakers in the cameras are as loud as these little guys can reasonably go. I like dsq's idea of a speaker add-on, I feel this could be a source of inconem for Netgear to have accessories like GoPro has for mounts. Even if they sold a dedicated communication version of this camera with a real speaker.

Re: Anyone having luck with speaker volume on the Arlo Pro

Larc4 — Sun, 06 Nov 2016 22:05:00 GMT

@Dill_ The speaker is loud when I speak from my laptop. But not my phone.
Definitely a phone software problem.

Re: Anyone having luck with speaker volume on the Arlo Pro

Larc4 — Sun, 06 Nov 2016 22:07:04 GMT

@Shadowboricua Have you tried the speaker through a PC?
Mine works through that, at least proving the speaker can have volume!

Re: Anyone having luck with speaker volume on the Arlo Pro

Psaras — Mon, 07 Nov 2016 02:37:23 GMT

Dill_ wrote:
I think the speakers in the cameras are as loud as these little guys can reasonably go.

No, we know that is not true at all. I am getting 1/3 the db out of the advertised as functioning iphone app as I get out of a laptop. I dont use a laptop for the Arlo Pro interface, I use what they advertised and marketed the pro on -- iphones and ipad, and the volume is way lower than laptops we users have tested it with.

so the speaker can produce loud and clear audible two way, just not with the advertised interfaces yet