topic Intermittent Sound On Two Arlo Pro Cameras in Arlo Pro

Intermittent Sound On Two Arlo Pro Cameras

Keithw8750 — Wed, 03 Oct 2018 21:08:33 GMT

Both cameras working fine for 2 years now, however i now an getting intermittent sound on both cameras similar to a morse code noise, very annoying, have all required internet speeds

Intermittent Sound On Two Arlo Pro Cameras

TomMac — Wed, 03 Oct 2018 21:10:50 GMT

Sounds like some form of interference....

Tho there was a sound bug a while back, it was fixed by either a FW or hardware change.... have you put in a note to Arlo Support?

Intermittent Sound On Two Arlo Pro Cameras

ShayneS — Wed, 03 Oct 2018 21:11:36 GMT

Keithw8750,

To add on, have you tried any trouble shooting steps with the cameras and base station?

Re: Intermittent Sound On Two Arlo Pro Cameras

Crbjr62 — Thu, 04 Oct 2018 23:03:45 GMT

Same issue...... sound is very choppy but only on the live view. My recordings are fine.

Re: Intermittent Sound On Two Arlo Pro Cameras

ShayneS — Thu, 04 Oct 2018 23:07:26 GMT

Crbjr62,

Is this a new issue or intermittent? What speeds do you get from your ISP?

Re: Intermittent Sound On Two Arlo Pro Cameras

Crbjr62 — Fri, 05 Oct 2018 02:00:07 GMT

Newer issues

20 mbps internet service.

Had these cameras up for over a year..... never had this issue before.

Re: Intermittent Sound On Two Arlo Pro Cameras

Keithw8750 — Fri, 05 Oct 2018 06:02:49 GMT

Its a new problem which only affects live feeds, recorded videos are fine, i have 36 meg download and 10 upload speeds, it is however impossible to use the 2 way talk function due to interruptions

Re: Intermittent Sound On Two Arlo Pro Cameras

jguerdat — Fri, 05 Oct 2018 13:21:17 GMT

Is it always in one direction, that is, from you to the camera or vice versa or is it bidirectional?

Re: Intermittent Sound On Two Arlo Pro Cameras

pc2k17 — Fri, 05 Oct 2018 14:57:38 GMT

Degraded video quality, choppy video, and/or choppy sound has been reported in the Arlo Beta program by myself and several others. We provided samples and now a bug incident has been opened with the Arlo devs. So they are now aware and agree something isn't right. Hopefully they straighten it out soon.