topic Re: Getting 2 notifications for every motion detected. How can I fix this? in Arlo Pro

Getting 2 notifications for every motion detected. How can I fix this?

TriggerJob — Tue, 02 Oct 2018 16:51:03 GMT

I am getting 2 notifications for every motion detected. How can I fix this?

Re: Getting 2 notifications for every motion detected. How can I fix this?

JessicaP — Tue, 02 Oct 2018 16:51:35 GMT

Hey @TriggerJob,

What device and OS version for the phone are you using?

Re: Getting 2 notifications for every motion detected. How can I fix this?

TriggerJob — Tue, 02 Oct 2018 22:45:26 GMT

I am using android. It was working fine for the longest time. For some reason I stopped getting notifications. I changed a setting in Arlo and I started getting them again, but now double.

Re: Getting 2 notifications for every motion detected. How can I fix this?

pc2k17 — Wed, 03 Oct 2018 03:31:08 GMT

First try force stop, then clear the arlo app storage cache and data. Go back into arlo app and pick your sound again. If it's still two then try this.....

Uninstall the Arlo app
Go into Android "Settings", then "Cloud and Accounts", then "Backup and restore"
Down on the bottom there’s a toggle that’s says "Automatic restore", toggle that off
Next, tap on "Google Account" (in the same menu)
And at the top there’s a toggle that says, "Back up to Google Drive", toggle that off
It will give you a warning that you are about to delete your backup, "Confirm and delete"
Go back to the last screen
If you have a Samsung phone and are using a Samsung account for backup, turn that off and delete as well
Reboot the Phone
Sign into the phone and reinstall the Arlo app
Launch the Arlo app, sign in, go to settings, notifications, choose your notification tone, back out and then close the Arlo app
Go into Android "Settings", then "Cloud and Accounts", then "Backup and restore", turn back on Automatic Restore, your Google back up, and your Samsung backup (if needed)
Test your Arlo notification sound, hopefully you only have one sound now